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Customer Service Representative

2 months ago


York, York City, United Kingdom Charterhouse Recruitment Services Full time

Job Summary:

We are seeking a highly skilled and experienced Customer Service Representative to join our team at Charterhouse Recruitment Services. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, managing customer records, and processing sales orders.

Key Responsibilities:

  • Manage customer records and accurately input information
  • Process sales orders and create/submits quotes to customers
  • Update in-house database with client order information
  • Send purchase orders to accounts
  • Support customers with troubleshooting and strive for first-time resolution
  • Deliver outstanding customer service

Requirements:

  • Proven administration experience
  • Ability to face challenges and push through to completion
  • Excellent customer rapport through telephony and written skills
  • Strong attention to detail
  • Outstanding team player

What We Offer:

  • Competitive salary range of £21,000 - £24,000
  • Generous benefits package
  • Annual bonus
  • Full-time hours, Monday to Friday, 9-5pm
  • Hybrid or remote working options
  • 25 days holiday + bank holidays + extra day's holiday for each year of service
  • Your birthday off as holiday
  • Pension scheme