Digital Customer Experience Advisor

2 weeks ago


Horsham, West Sussex, United Kingdom HSBC Full time

As a Relationship Banking Specialist at HSBC, you will play a key role in developing and maintaining relationships with our customers. This is an exciting opportunity to join our team and deliver exceptional customer experiences.

About the Role

You will be responsible for taking ownership of customer relationships, identifying their needs, and delivering tailored solutions to meet their financial goals.

Key Responsibilities
  • Develop and maintain relationships with customers to understand their financial needs and preferences.
  • Provide expert advice on banking products and services.
  • Collaborate with colleagues to deliver a seamless customer experience.
Requirements

To succeed in this role, you will need:

  • Demonstrate excellent communication and interpersonal skills.
  • Ability to build strong relationships with customers and colleagues.
  • Knowledge of banking products and services.
Salary and Benefits

The salary for this role is £25,061 per annum, based on 35 hours per week. You will also receive:

  • An annual discretionary performance bonus.
  • Over six weeks' holiday, including bank and public holidays with the option to buy more.
  • Perks at Work Benefit, offering access to 30,000+ national & local employee discounts.
  • A market-leading employer Pension contribution.
  • BUPA Healthcare.
  • Life Assurance, equivalent to four times your annual salary.
  • Access to a flexible benefits platform offering upgrades to Health Club Memberships, Retail Voucher Cards, Car Breakdown Cover and more.
  • Sharesave schemes – a monthly savings plan linked to an option to buy shares in HSBC at a discounted rate.
Culture and Values

We value diversity and inclusion at HSBC, and we strive to create a workplace where everyone feels valued and supported. Join us and contribute to shaping the future of our organisation.



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