Relationship Banking Specialist

2 weeks ago


Horsham, West Sussex, United Kingdom HSBC Full time

The Digital Customer Experience Advisor plays a vital role in enhancing the customer experience at HSBC. As a member of our Branch Customer Service Team, you will be responsible for taking ownership of customer enquiries and delivering an exceptional customer experience.

Job Summary

We are seeking an experienced professional to provide expert advice on digital services and ensure that customers have a seamless experience when interacting with our platforms.

Key Responsibilities
  • Provide education on HSBC digital services to customers.
  • Engage with customers to identify their needs and preferences.
  • Work collaboratively with colleagues to resolve customer complaints and issues.
Requirements

To succeed in this role, you will need:

  • Demonstrate expertise in digital services and customer engagement.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
Salary and Benefits

The salary for this role is £25,061 per annum, based on 35 hours per week. You will also receive:

  • An annual discretionary performance bonus.
  • Over six weeks' holiday, including bank and public holidays with the option to buy more.
  • Perks at Work Benefit, offering access to 30,000+ national & local employee discounts.
  • A market-leading employer Pension contribution.
  • BUPA Healthcare.
  • Life Assurance, equivalent to four times your annual salary.
  • Access to a flexible benefits platform offering upgrades to Health Club Memberships, Retail Voucher Cards, Car Breakdown Cover and more.
  • Sharesave schemes – a monthly savings plan linked to an option to buy shares in HSBC at a discounted rate.
Culture and Values

We value diversity and inclusion at HSBC, and we strive to create a workplace where everyone feels valued and supported. Join us and contribute to shaping the future of our organisation.



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