Night Manager
2 months ago
Job Summary
The Night Manager is responsible for overseeing the daily operations of the hotel during the overnight shift. This includes ensuring that all guests receive exceptional service, resolving any issues that may arise, and maintaining the highest levels of hospitality and service.
Key Responsibilities
- Monitor and ensure compliance with all hotel policies and procedures.
- Direct and assist all overnight staff to ensure seamless operations.
- Ensure guest satisfaction and resolve any issues that may arise.
- Manage employee hours and schedules.
- Review financial statements and sales reports to identify areas for improvement.
- Work with the leadership team to implement action plans to prevent guest issues.
- Maintain security of all hotel assets and report any loss or damage.
- Complete security patrols of the property each shift.
- Ensure associate shifts are rostered and recorded on Kronos workforce management.
- Ensure the Oracle system is maintained with regards to holidays and absences.
Requirements
- Previous Front Office experience is essential.
- Strong communication skills, including verbal, listening, and writing.
- Resilience and ability to adapt swiftly to changing situations.
- Ability to influence others positively.
- Attention to detail.
- Opera/Marsha knowledge.
- IT skills.
- High school diploma or GED; 5 years' experience in the guest services, front desk, housekeeping, or related professional area.
- OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 3 years' experience in the guest services, front desk, housekeeping, or related professional area.
Management Competencies
- Adaptability.
- Communication.
- Problem Solving and Decision Making.
- Professional Demeanor.
- Building and Contributing to Teams.
- Driving for Results.
- Planning and Organizing.
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