Night Operations Manager

7 days ago


Ware, Hertfordshire, United Kingdom Marriott International Full time

Job Summary

The Night Operations Manager is responsible for overseeing the smooth operation of the hotel during the overnight shift. This includes ensuring that all guests receive exceptional service, resolving any issues that may arise, and maintaining the highest levels of hospitality.

Key Responsibilities

  • Monitor and ensure compliance with all hotel policies and procedures.
  • Direct and assist overnight staff in their duties.
  • Ensure that all employees are properly trained and equipped to handle guest requests and issues.
  • Review financial statements and sales reports to identify areas for improvement.
  • Work with the leadership team to implement action plans to prevent guest issues.
  • Manage employee hours and ensure that all staff are rostered and recorded accurately.
  • Ensure that all security protocols are followed and that the hotel's assets are secure.
  • Conduct regular security patrols of the property.

Requirements

  • Previous experience in a front office or management role.
  • Strong communication and problem-solving skills.
  • Ability to work well under pressure and make sound decisions.
  • Knowledge of hotel operations and management systems.
  • Ability to train and develop staff.

Marriott International

Marriott International is a global hospitality company that operates a portfolio of brands, including Marriott Hotels. We are committed to providing exceptional service and creating memorable experiences for our guests. As a Night Operations Manager, you will play a critical role in ensuring that our hotel operates smoothly and that our guests receive the highest level of service.



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