Property Duty Manager
7 days ago
Job Summary
The Night Operations Manager is responsible for overseeing the smooth operation of the hotel during the overnight shift. This includes ensuring that all guests receive exceptional service, resolving any issues that may arise, and maintaining the highest levels of hospitality.
Key Responsibilities
- Monitor and ensure compliance with all hotel policies and procedures.
- Direct and assist overnight staff in their duties.
- Ensure that all employees are properly trained and equipped to handle guest requests and issues.
- Review financial statements and sales reports to identify areas for improvement.
- Work with the leadership team to implement action plans to prevent guest issues.
- Manage employee hours and ensure that all staff are rostered and recorded accurately.
- Ensure that all security protocols are followed and that the hotel's assets are secure.
- Conduct regular security patrols of the property.
Requirements
- Previous experience in a front office or management role.
- Strong communication and problem-solving skills.
- Ability to work well under pressure and make sound decisions.
- Knowledge of hotel operations and management systems.
- Ability to influence others and build strong relationships.
What We Offer
Marriott International is committed to providing a positive and inclusive work environment. We offer a range of benefits and opportunities for growth and development. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.
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