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Night Reception Supervisor

2 months ago

Ware, Hertfordshire, United Kingdom Marriott International Full time

Job Summary

The Night Reception Supervisor - Lead is responsible for supporting the Front Office Manager in running the Night operation at the hotel. This role involves supervising the Night team to maximize guest satisfaction, profit contribution, and staff motivation.

Key Responsibilities

  • Supervise the Night team to ensure high standards of service and adherence to company policies, procedures, and brand standards.
  • Manage the Night operation to maximize productivity, staff, and guest satisfaction.
  • Ensure the security of monies, floats, keys, and safety deposits, and that all stocks are accounted for at all times.
  • Monitor departmental efficiency through GSS and other reporting mediums to ensure a high level of guest impact.
  • Train and develop associates within the Night team to improve standards, product knowledge, and attention to detail.
  • Control staffing levels and wage costs in line with hotel sales by creating effective and fair rotas and using labor scheduling.
  • Complete departmental forecasts on a weekly basis and review actual against target/potential, suggesting reasons for variances.
  • Have a thorough understanding of the Oracle system and use it to its full potential on a daily basis, covering areas such as I Procurement, Expenses, Payroll, and HR.
  • Adhere to Marriott Brand Standards at all times within the department.

Requirements

  • Previous front office experience is essential.
  • Strong communication skills (verbal, listening, writing) are required.
  • Opera/Marsha knowledge is necessary.
  • Attention to detail and computer skills are also required.

What We Offer

  • A unique opportunity to be part of an award-winning international brand where we celebrate your unique talent.
  • Being part of Marriott International, the largest hospitality brand in the world, opens doors of opportunity worldwide.
  • Marriott Discount Card enabling benefits from hotel room, gift shops, and F&B across 130 countries.
  • Recognition programs.
  • Meals at work.
  • Uniform.
  • Enrolment of Perks at Work - Access to unlimited deals of retailers and more.
  • 20 days holiday increasing with service plus bank holidays.
  • Cycle to work scheme.
  • Play Golf for free and preferential rates for family & friends.
  • Free gym access.
  • Pension & Life Assurance.
  • Awards and recognition celebrations and many more....

About Marriott International

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.