Assistant Boutique Manager

2 days ago

Greenhithe, Kent, United Kingdom Watchfinder Full time
About the Role

We are seeking a highly motivated and experienced Retail Store Leader to join our team at Watchfinder. As an Assistant Boutique Manager, you will play a key role in driving sales growth, delivering exceptional customer service, and leading a high-performing team.

Key Responsibilities
  • Lead by Example: Promote a high-performance culture by working collaboratively with your team, setting clear expectations, and living our values.
  • Encourage Continuous Learning: Foster a culture of curiosity by promoting continuous learning and development opportunities and applying them to the shop floor.
  • Support Store Operations: Take ownership of the store's daily operation, including sales, customer service, inventory management, recruitment, training, HR, and compliance.
  • Motivate and Inspire: Motivate, inspire, coach, and mentor team members to deliver exceptional customer service and achieve store goals.
  • Drive Commercial Success: Manage your own pipeline of sales and purchases to contribute to the overall commercial success of the boutique.
  • Address Underperformance: In partnership with the Store Manager, provide commercial suggestions and solutions to address underperformance in sales using innovative ideas and initiative.
  • Customer Service: Act as an escalation point for any customer concerns and/or queries quickly and effectively.
  • Embody Luxury Service: Embody a luxury service and the Company brand values at all times.
  • Store Administration: Demonstrate excellent store administration and organisational skills.
About You

We are looking for a passionate and experienced Retail Store Leader who has a passion for consumers and making memorable experiences within a retail background. You will have previous people management experience and be able to act with purpose to resolve conflict and unproductive disagreements.

  • Passion for Consumers: You have a passion for consumers and making memorable experiences within a retail background.
  • People Management Experience: You'll have previous people management experience and act with purpose to resolve conflict and unproductive disagreements.
  • Effective Communication: You'll be an effective communicator with the ability to cultivate a community within the Boutique.
  • Collaboration: You collaborate to win and recognize and celebrate the contributions and achievements of others.
  • Adaptability: You adapt fast and work with pace.
  • Energy and Trust: You are energetic and inspire trust showing a clear presence on the shop floor.
  • Problem-Solving: You'll approach all issues with a 'can do' approach and make informed decisions to find in-store solutions.
Interview Journey

Our aim is to provide you with a transparent interview process from the moment you apply for the role. We provide all candidates with open-door access to key people across the business so they can discuss opportunities, get a feel for our culture, and better understand how they can make an impact and be part of Watchfinder's exciting trajectory.

We recognize that we are all different, and if you need us to adapt the process, please get in touch.

The interview process will consist of three stages:

  • 1st Stage: An introductory call with our Talent team.
  • 2nd Stage: In-person interview with the Store Manager & Country Manager.
  • 3rd Stage: Final Interview, with the Store Manager and Country Manager, that may include a short assessment/task.

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