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Assistant Boutique Manager

2 months ago

Greenhithe, Kent, United Kingdom Watchfinder Full time
About the Role

We are seeking a highly motivated and experienced Sales Team Lead to join our boutique at Bluewater, working closely with our Store Manager and Country Manager to drive sales, inspire the team, and deliver exceptional customer service.

Key Responsibilities
  • Drive Sales and Revenue Growth: Promote a high-performance culture by working collaboratively with the sales team to achieve store goals and exceed sales targets.
  • Lead by Example: Demonstrate a luxury service mindset and embody the Company brand values at all times, setting clear expectations and living our values.
  • Develop and Coach Team Members: Encourage a culture of curiosity by promoting continuous learning and development opportunities, and apply them to the shop floor to drive engagement and motivation.
  • Manage Daily Operations: Support the Boutique Manager in taking ownership of the store's daily operation, including sales, customer service, inventory management, recruitment, training, HR, and compliance.
  • Commercial Acumen: In partnership with the Store Manager, provide commercial suggestions and solutions to address underperformance in sales using innovative ideas and initiative.
  • Customer Focus: Motivate, inspire, coach, and mentor team members to deliver exceptional customer service and make memorable experiences within a retail background.
  • Organizational Skills: Demonstrate excellent store administration and organizational skills, with a passion for consumers and a 'can-do' approach to finding in-store solutions.
What We're Looking For
  • A passion for luxury watches and a deep understanding of the industry.
  • Previous people management experience and the ability to resolve conflict and unproductive disagreements.
  • Excellent communication skills and the ability to cultivate a community within the boutique.
  • A clear presence on the shop floor and the ability to inspire trust.
  • A 'can-do' approach and the ability to make informed decisions to find in-store solutions.
Selection Process

Our selection process includes three stages: an introductory call, an in-person interview with the Store Manager and Country Manager, and a final interview that may include a short assessment/task.