Assistant Boutique Manager

2 months ago


Greenhithe, Kent, United Kingdom Watchfinder Full time
About the Role

We are seeking a highly motivated and experienced Retail Store Supervisor to join our team at Watchfinder. As a key member of our boutique team, you will be responsible for driving sales growth, delivering exceptional customer service, and maintaining a high-performing store environment.

Key Responsibilities
  • Lead by Example: Promote a high-performance culture by working collaboratively with your team and setting clear expectations.
  • Encourage Continuous Learning: Foster a culture of curiosity by promoting ongoing learning and development opportunities and applying them to the shop floor.
  • Store Operations: Support the Boutique Manager and take ownership of the store's daily operations, including sales, customer service, inventory management, recruitment, training, HR, and compliance.
  • Team Development: Motivate, inspire, coach, and mentor team members to deliver exceptional customer service and achieve store goals.
  • Commercial Success: Manage your own pipeline of sales and purchases to contribute to the overall commercial success of the boutique.
  • Performance Improvement: In partnership with the Store Manager, provide commercial suggestions and solutions to address underperformance in sales using innovative ideas and initiative.
  • Customer Service: Act as an escalation point for any customer concerns and/or queries quickly and effectively.
  • Brand Representation: Embody a luxury service and the Company brand values at all times.
  • Store Administration: Demonstrate excellent store administration and organizational skills.
About You

We are looking for a passionate and experienced retail professional who is driven to deliver exceptional results. You will have a proven track record of success in a similar role and possess excellent communication and leadership skills.

  • Passion for Retail: You have a passion for consumers and making memorable experiences within a retail background.
  • Leadership Experience: You'll have previous people management experience and act with purpose to resolve conflict and unproductive disagreements.
  • Communication Skills: You'll be an effective communicator with the ability to cultivate a community within the Boutique.
  • Collaboration: You collaborate to win and recognize and celebrate the contributions and achievements of others.
  • Adaptability: You adapt fast and work with pace.
  • Energy and Presence: You are energetic and inspire trust, showing a clear presence on the shop floor.
  • Problem-Solving: You'll approach all issues with a 'can do' approach and make informed decisions to find in-store solutions.
Interview Process

We aim to provide a transparent interview process from the moment you apply for the role. Our process includes an introductory call, in-person interviews with the Store Manager and Country Manager, and a final interview that may include a short assessment/task.



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