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Customer Insights Professional

2 months ago

Stockport, Stockport, United Kingdom Harnham Full time £70,000
Harnham is seeking a Customer Insights Manager to join their team in Stockport. The ideal candidate will have a strong background in gathering insights from surveys and complaints, and delivering actionable recommendations to drive business growth. Key responsibilities include conducting or commissioning research to offer valuable insights for businesses, optimizing customer journeys to enhance advocacy, loyalty, and customer experience, and analyzing Voice of Customer and speech analysis. If you have a passion for data-driven decision making and a keen eye for detail, this could be the perfect opportunity for you.

**Key Responsibilities:**

* Conduct research to gather insights from surveys and complaints
* Deliver actionable recommendations to drive business growth
* Optimize customer journeys to enhance advocacy, loyalty, and customer experience
* Analyze Voice of Customer and speech analysis

**Requirements:**

* Strong background in gathering insights from surveys and complaints
* Excellent analytical and problem-solving skills
* Ability to communicate complex data insights to non-technical stakeholders
* Experience with data visualization tools and techniques

**What We Offer:**

* Competitive salary and benefits package
* Opportunity to work with a leading UK-based company
* Collaborative and dynamic work environment

If you're a motivated and detail-oriented individual with a passion for data-driven decision making, we'd love to hear from you.