Customer Service Representative

2 weeks ago


Nottingham, Nottingham, United Kingdom Gallagher Full time

About Us

Gallagher is expanding its team in Nottingham, seeking customer-focused individuals to join our central office. This role involves making sales through exceptional customer service, prioritizing customer needs and ensuring a great experience. You will work 35 hours a week, from Monday to Friday, between 9am and 5pm.

The starting salary for this position is £22,000 - £25,000 per annum. In addition to a competitive salary, we offer a range of benefits, including minimum of 25 days holiday, plus bank holidays, and the option to 'buy' extra days, as well as a defined contribution pension scheme.

During your first few weeks, you'll undergo training at our academy, covering insurance fundamentals, policy handling, systems, and process training. To progress your career further with us, we also offer an excellent progression programme and fully funded professional insurance qualifications (CII).

Your daily tasks will include creating insurance quotes and renewals over the phone, recommending the right type of cover while keeping customers' interests at heart, looking for opportunities to upsell or cross-sell our products depending on customers' needs, and making and answering calls to gather information, provide updates, and address concerns or questions.

Your Key Responsibilities:

  • Create insurance quotes and renewals over the phone
  • Recommend the right type of cover for customers
  • Upsell or cross-sell our products depending on customers' needs
  • Make and answer calls to gather information, provide updates, and address concerns or questions

About You:

  • You will be able to explain complex language in simple terms, either in writing and/or over the phone
  • You have attention to detail, accurately reviewing and assessing documentation
  • You possess empathy and can remain calm and composed when dealing with customers
  • You have strong customer service skills to provide a positive experience for customers throughout
  • You are computer literate and have GCSEs or equivalent, including English and Maths

Benefits:

  • Minimum of 25 days holiday, plus bank holidays, and the option to 'buy' extra days
  • Defined contribution pension scheme, which Gallagher will also contribute to
  • Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
  • Income protection, we'll cover up to 50% of your annual income, with options to top up


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