Retail Customer Service Representative

4 days ago


Nottingham, Nottingham, United Kingdom Outdoor Industry Compass Full time

About the Opportunity

VF Corporation is looking for a skilled Retail Customer Service Representative to join its team in Nottingham. As part of our ever-growing eCommerce team, you will play a critical role in providing exceptional service to our online consumers. You will be responsible for communicating with customers via email, telephone, and online chat to deliver a high level of service.

The Job Overview

  • You will be responsible for delivering an unbeatable service to our Customers.
  • You will communicate with customers by telephone, email, and online to provide outstanding service.
  • You will build a rapport with customers to help them with enquiries including order taking, product information, tracking deliveries, returns, sizing, and quality queries.
  • You will discuss new products and manage multiple tasks to promptly resolve customer queries.
  • You will identify ways to improve processes in order to enhance sales, brand loyalty, and the customer service experience.

Key Responsibilities

  • You will communicate effectively with customers to provide clear and concise information.
  • You will be customer-focused to achieve the best results for our customers and the business.
  • You will be flexible to meet the changing needs and varying deadlines of our business.
  • You will work to customer service measures, metrics, and KPIs within a service-targeted environment.

Why Work With Us?

  • We offer comprehensive benefits that encourage mental, physical, and financial well-being for all VF associates.
  • We have a supportive feedback-based culture where respect and integrity guide us.
  • We have an inclusive international environment where people of diverse backgrounds love working together.
  • We offer 50% employee discount on all VF brands both in-store and online.
  • We have subsidised canteen and breakout areas offering complimentary hot drinks.
  • We have Health Shield membership and access to numerous health and wellbeing initiatives.
  • We offer Employee Assistance Program, offering access to free services such as mental health support and legal advice.
  • We offer 25 days holiday (plus bank holidays) rising to 29 with length of service and your birthday off.
  • We offer 12% contributory smart pension scheme (8% on us, 4% from you).
  • We offer Cycle to work scheme.
  • We offer free secure onsite parking and discounts with local public transport.

About Us

VF is a purpose-led, performance-driven company that strives to foster a culture of belonging based on respect, connection, openness, and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates.



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