Learning and Development Coach

4 weeks ago


Bournemouth, Bournemouth, United Kingdom Hays Travel Full time

About the Role

Hays Travel, the UK's largest independent travel agent, is seeking a skilled Learning and Development Coach to support our apprentices in their journey to becoming successful Travel Consultants.

The successful candidate will be responsible for delivering inspiring and motivational training sessions that engage learners and achieve the desired impact.

Main Responsibilities

  • Assess, coach, and develop apprentices during their individual progress reviews, selecting quality evidence to showcase and stretch their capabilities.
  • Deliver training that meets the needs of our apprentices, ensuring they have the skills and knowledge required to succeed in their roles.
  • Evaluate the effectiveness of current training sessions and suggest improvements.
  • Research and write engaging training content for both virtual and classroom delivery.
  • Strong awareness of Safeguarding, Prevent, and British values.
  • Effectively communicate and positively promote organisational changes.
  • Knowledge and high level of competency with department and company technology.
  • Be able to self-reflect and identify areas for personal development.
  • Motivated 'can do' attitude, striving for excellence in all areas of the role.
  • Exceptional Time Management, Organisational skills, and Attention to Detail.
  • Provide exceptional customer service at all times.

Qualifications & Experience

  • Previous experience working in a Customer Service environment.
  • Previous experience in a Retail Travel sales environment.
  • Previous experience of classroom/remote delivery.
  • Previous delivery experience of Core Skills.

Desirable but not Essential

  • Level 3 + qualification in Education and Training.
  • Level 3 assessment award.
  • Level 4 Quality Assurance.

Competencies

  • Excellent organisational and time management skills.
  • Strong initiative skills to drive business objectives forward.
  • Flexible to meet the needs of the business.
  • Attention to detail and high levels of accuracy.
  • Strong digital skills.
  • Assertive/confident classroom management techniques.


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