Front Desk Associate
3 hours ago
Guest Service Team Member
Company OverviewAccorHotel is a leading hospitality company that prides itself on providing exceptional guest experiences. As a Guest Service Team Member, you will be at the forefront of delivering top-notch service to our valued guests.
Job DescriptionAs a Guest Service Team Member, your primary responsibility will be to provide efficient and professional service to our guests. This includes assisting with guest registration, managing accurate guest accounts, and ensuring total customer satisfaction. You will also be responsible for attending to all incoming calls in a polite and courteous manner.
You will maintain strict security procedures to ensure guest confidentiality and safety. Your duties will include providing quality service to customers, maintaining control of guest and hotel accounts, and operating the switchboard effectively. You will also be required to document internal and guest messages accurately and distribute them according to specified hotel procedure.
Required Skills and QualificationsTo succeed in this role, you will need to have experience in the hospitality industry. Familiarity with Opera Cloud and computer literacy are also essential. Additionally, you must possess fantastic customer service skills and a bubbly personality full of ideas and initiative.
Estimated SalaryThe estimated salary for this position is $40,000 - $55,000 per annum, depending on location and experience.
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