Distributed IT Engineer
2 days ago
Austin Fraser offers an exciting opportunity for a Distributed IT Engineer to join our team in Southampton/Portsmouth. This role has the potential to earn up to £35,000 per year based on industry standards and our location.
About the CompanyWe are a well-established business with a strong reputation for career stability and progression. Our company culture values employee development and growth, making us an attractive employer for talented individuals.
Job Description:
- Repair, diagnose, and replace PCs, laptops, printers, servers, and retail equipment and associated peripherals.
- Perform desk side support to clients as requested.
- Complete part movements (RMA generation & physical movement) in a timely and accurate manner, returning items as directed by the Branch within company guidelines.
- Communicate with Call Administration and the Branch throughout the day to effectively manage all call details in real time and gain full understanding of the customer's SLA requirements.
- Utilise PDA to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time by way of accurate and quality updates.
- Assist other engineers in the delivery of service to our customers.
- Cover site roles where required due to planned or unplanned absence.
- Perform customer rebuilds and configuration to desk.
- Carry out AV repairs and printer repairs.
- Execute IMAC projects with little supervision.
- Act as mentor to Grades 1 through to 3 Engineers.
- Participate in 24/7 coverage via a rota system.
- Carry out any other reasonable request from your line management.
The ideal candidate will possess knowledge of PC, laptop, printer & associated peripherals operation, key clients specific procedures, trained in desktop/laptop/printers and servers, SC Clearance (or willingness to apply), excellent knowledge of common software products, and excellent customer-facing skills.
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