Patient Pathway Coordinator
4 weeks ago
Job Overview
We are seeking a highly skilled and enthusiastic individual to join our team as a Patient Pathway Officer within the General Surgery Secretaries department, supporting the Breast department.
Main Duties of the Job
1. The successful candidate will be responsible for acquiring a good knowledge of the trust's recording processes and developing skills to amend inaccurate data on the hospital's internal systems.
2. The post holder will be responsible for communicating with patients and their relatives regarding their appointments and admissions details both verbally and in writing.
3. To assist in capacity and demand exercises to identify constraints and areas for improvement.
4. To assist in the validation and performance management of PTL monitoring, ensuring booking, data recording, clinic and elective admissions outcomes of the patient pathways are proactively managed in order to achieve 18-week targets.
5. Be responsible to the Service Support Manager for providing a user-focused administrative service to the General Surgery Team.
6. Ensure effective tracking of patients along the care pathway and monitoring of the waiting time targets.
7. Provide cross-cover within the team as and when required.
8. Work flexible hours as required by the needs of the service.
Working for Our Organisation
The job holder will display the agreed behaviors of the Directorate and the Trust as encapsulated by the performance management and personal development documentation, and in particular, the Trust expects all staff to comply with all relevant policies and codes of conduct and to display the values of the Trust.
Detailed Job Description and Main Responsibilities
Please see the attached Job description and Person specification for more information on the role duties and requirements.
Person Specification
Qualifications and Experience
Essential Criteria
- Educated to GCSE or equivalent Level 2 Literacy and Level 2 Numeracy
- Evidence of Maths and English certificates
- Good working knowledge of IT Microsoft Packages such as Outlook, Word, Excel and other relevant programmes
Desirable Criteria
- Knowledge of NHS software, policies and processes.
- Business Administration Level 2 qualification
- Microsoft Office IT qualification
- Working in an NHS Hospital
Skills & Abilities
Essential Criteria
- Willingness to learn and committed to studies in order to achieve qualifications
- Ability to develop effective working relationships across the organization.
- Maintain a professional approach: Smart and presentable.
Personal Qualities
Essential Criteria
- Team member with a flexible approach to work, willing to adapt to changing situations
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