Senior User Research Manager Product Design London
6 days ago
Overview
YouView is a pioneering TV software provider that empowers users with a seamless viewing experience across various devices.
We're seeking an experienced User Researcher to drive user-centric product development and make informed decisions with our cross-functional teams. As Senior User Research Manager, you'll oversee user research, plan and execute studies, analyze results, and provide actionable insights to enhance our products and services.
This role offers a unique opportunity to shape the future of TV in the UK, collaborate with innovative technologies, and develop your expertise in Media, Video-on-Demand, and TV.
- Design and execute user research studies, including diary studies, interviews, surveys, remote research, and rapid iterative testing.
- Maintain market research on TV and manage agency-provided CSAT tracker.
- Develop and own our in-house user research community for Product & Development teams.
- Work closely with Data Insights to enrich insights by combining analytics with qualitative and quantitative research studies.
- Present research findings to Exec Management Team, shareholders, and other stakeholders.
- Proven experience in user research methods, including one-to-one interviews, diary studies, surveys, remote research, and rapid iterative testing.
- Expertise in identifying the right research approach to provide valuable insights.
- Experience developing and working with user segmentation to understand behaviors.
- Familiarity with analytics and data tools.
- Excellent communication abilities, both written and oral.
- Competitive salary: £80,000 per annum.
- Annual bonus.
- Flexible working arrangement.
- Hybrid working model – 4 days per month in the office.
- Relaxed office environment in the City of London, near Aldgate East station.
- Pension Plan.
- Private Healthcare.
- Holiday purchase programme.
- Staff Discount Scheme.
- Home Office Allowance up to £400.
- Access to Learnably with individual training budget.
- Cycle 2 Work Scheme – Claim £2500 towards purchasing a bike/equipment.
- Employee Assistance Programme & Mental Health First Aiders.
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