Senior User Research Manager Product Design London

6 days ago


London, Greater London, United Kingdom YouView TV Ltd Full time

Overview

YouView is a pioneering TV software provider that empowers users with a seamless viewing experience across various devices.

We're seeking an experienced User Researcher to drive user-centric product development and make informed decisions with our cross-functional teams. As Senior User Research Manager, you'll oversee user research, plan and execute studies, analyze results, and provide actionable insights to enhance our products and services.

This role offers a unique opportunity to shape the future of TV in the UK, collaborate with innovative technologies, and develop your expertise in Media, Video-on-Demand, and TV.

  • Design and execute user research studies, including diary studies, interviews, surveys, remote research, and rapid iterative testing.
  • Maintain market research on TV and manage agency-provided CSAT tracker.
  • Develop and own our in-house user research community for Product & Development teams.
  • Work closely with Data Insights to enrich insights by combining analytics with qualitative and quantitative research studies.
  • Present research findings to Exec Management Team, shareholders, and other stakeholders.
Required Skills and Qualifications
  • Proven experience in user research methods, including one-to-one interviews, diary studies, surveys, remote research, and rapid iterative testing.
  • Expertise in identifying the right research approach to provide valuable insights.
  • Experience developing and working with user segmentation to understand behaviors.
  • Familiarity with analytics and data tools.
  • Excellent communication abilities, both written and oral.
Benefits
  • Competitive salary: £80,000 per annum.
  • Annual bonus.
  • Flexible working arrangement.
  • Hybrid working model – 4 days per month in the office.
  • Relaxed office environment in the City of London, near Aldgate East station.
  • Pension Plan.
  • Private Healthcare.
  • Holiday purchase programme.
  • Staff Discount Scheme.
  • Home Office Allowance up to £400.
  • Access to Learnably with individual training budget.
  • Cycle 2 Work Scheme – Claim £2500 towards purchasing a bike/equipment.
  • Employee Assistance Programme & Mental Health First Aiders.


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