Senior UX Researcher

22 hours ago


London, Greater London, United Kingdom Trinny London Limited. Full time

Trinny London Limited.

We are committed to providing top-tier customer experiences and driving data-led improvements.

Company Overview

As a leader in the industry, we strive to advocate user-centred designs that promote our products online and enhance customer retention.

About the Role

We are seeking an experienced Senior UX Researcher to join our UX/UI team. The successful candidate will report directly into the Senior UX/UI Designer and be involved from the initial research phase through to final delivery.

Job Description

The key responsibilities of this role include:

  • Conducting qualitative and quantitative research through user interviews, surveys, and usability testing to gather insights on user behaviour and pain points.
  • Managing research analysis to make recommendations for experimentation.
  • Translating research findings into actionable insights that inform design decisions and strategies.
  • Designing and managing user testing processes, including A/B tests and prototype evaluations, using analytics to validate designs and measure improvements.
  • Collaborating with multidisciplinary teams, senior stakeholders, designers, product managers, and engineers to share research findings that guide their decision-making and improve user experience.
  • Partnering with the UX/UI team to implement personalised user journeys based on behaviour and preferences.

Required Skills and Qualifications

To be considered for this role, you should possess:

  • Experience in user research (quantitative and qualitative), preferably in digital user experience and technology-focused projects.
  • Proven ability to conduct end-to-end research using a variety of methodologies.
  • A deep understanding of user research methodologies, such as usability testing, interviews, and surveys.
  • Familiarity with data tools like Google Analytics or Hotjar (or similar) to analyse user behaviour.
  • Ability to work effectively in Agile environments and rapid research timeframes is advantageous.

Benefits and Perks

We offer a competitive salary range of £65,000 - £80,000 per annum, depending on experience, as well as a range of benefits and perks that support your overall well-being and career growth. We celebrate diversity and equal opportunities, making sure everyone feels valued and included in our workplace.



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