Senior User Research Expert

1 day ago


London, Greater London, United Kingdom Public Sector Resourcing, managed by AMS Full time
Job Description

The Public Sector Resourcing, managed by AMS, is seeking an experienced Lead Digital User Researcher to join their team. The role offers a competitive salary of approximately £68,000 per year, plus additional benefits.

Main Responsibilities:
  1. Conduct user research and usability testing to inform the design and development of government services.
  2. Influence decision-making processes and challenge traditional ways of thinking at both team and senior stakeholder levels.
  3. Apply a user-centred approach to turn research findings into actionable insights that drive service/product development.
  4. Support digital delivery teams in building accessible digital services by ensuring participants with access needs and low digital skills are included in all research.
  5. Share research insights and best practices across the Home Office.
  6. Align user research activities with organisational objectives to provide strategic insights for policy and proposition.
  7. Present research findings and recommendations to senior decision-makers.
  8. Identify and mitigate risks associated with conducting and implementing research.
Essential Requirements:
  1. An active SC Clearance is essential; you must be eligible and willing to undergo checks.
  2. Experience in applying various user research methods for different lifecycle phases and advising others on these methods.
  3. Effective communication of research insights to drive change in service design and inform policy/proposition.
  4. Establishing an effective user-centred design culture within a team and supporting agile workflows.
  5. Convincing senior stakeholders about the benefits of adopting a user-centred approach based on evidence.
  6. Establishing and applying ethical research standards to ensure participant wellbeing and safeguarding.
  7. Researching diverse audiences for inclusive digital services.
  8. Public Sector experience.


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