Senior User Research Expert
1 day ago
The Public Sector Resourcing, managed by AMS, is seeking an experienced Lead Digital User Researcher to join their team. The role offers a competitive salary of approximately £68,000 per year, plus additional benefits.
Main Responsibilities:- Conduct user research and usability testing to inform the design and development of government services.
- Influence decision-making processes and challenge traditional ways of thinking at both team and senior stakeholder levels.
- Apply a user-centred approach to turn research findings into actionable insights that drive service/product development.
- Support digital delivery teams in building accessible digital services by ensuring participants with access needs and low digital skills are included in all research.
- Share research insights and best practices across the Home Office.
- Align user research activities with organisational objectives to provide strategic insights for policy and proposition.
- Present research findings and recommendations to senior decision-makers.
- Identify and mitigate risks associated with conducting and implementing research.
- An active SC Clearance is essential; you must be eligible and willing to undergo checks.
- Experience in applying various user research methods for different lifecycle phases and advising others on these methods.
- Effective communication of research insights to drive change in service design and inform policy/proposition.
- Establishing an effective user-centred design culture within a team and supporting agile workflows.
- Convincing senior stakeholders about the benefits of adopting a user-centred approach based on evidence.
- Establishing and applying ethical research standards to ensure participant wellbeing and safeguarding.
- Researching diverse audiences for inclusive digital services.
- Public Sector experience.
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