Digital User Research Specialist

5 days ago


London, Greater London, United Kingdom Department of Work & Pensions - Digital Full time

We are seeking a skilled User Researcher to join our community of tech experts at the Department of Work & Pensions - Digital. The successful candidate will play a crucial role in planning and designing research programmes that inform the development of our systems.

Key Responsibilities:
  • Plan and design user research programmes, testing both high-level concepts and specific aspects of our services as they are designed and developed.
  • Generate new and useful insights related to DWP users for the project team to leverage, ensuring where relevant that the insights influence design decisions.
  • Communicate the insights gained from user research outputs to both the project team and wider stakeholders, helping to enhance organisational understanding of the users that drives decisions and actionable recommendations.
  • Maintain and develop relationships across the product teams, guiding the team in understanding research insights.
  • Plan and conduct research that considers the diversity of users, keeping in mind access needs and the ethical nature of research.
  • Conduct user research using a range of research methods, selecting the appropriate method, both qualitative and quantitative, depending on the requirements of the programme.

As a User Researcher at the Department of Work & Pensions - Digital, you can expect a competitive salary up to £45,081 per annum, 97% employer pension contributions, hybrid working model, flexible hours, great work-life balance, and a generous leave package starting at 26 days rising to 31 days over time.



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