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Guest Experience Leader

1 month ago

London, Greater London, United Kingdom Marriott International Full time

Elevate Guest Experiences at London Marriott Hotel County Hall

We are seeking a dedicated and passionate individual to join our team as a Duty Manager at the historic London Marriott Hotel County Hall. This role offers an exciting opportunity to contribute to exceptional guest experiences in a vibrant and iconic setting.

Your Responsibilities:

  • Cultivate strong relationships with all departments to ensure seamless property operations and achieve established goals. Promptly address any operational challenges that arise.
  • Maintain high standards of service excellence by driving a culture of continuous improvement and guest satisfaction within the team.
  • Proactively address guest or staff concerns, safeguarding the property's reputation and prioritizing both guest contentment and employee well-being.
  • Empower your team to deliver outstanding customer service and create memorable experiences for every guest.

What We Offer:

  • Competitive compensation and benefits package.
  • Opportunities for professional development and growth within a renowned hospitality brand.
  • A supportive and collaborative work environment that values teamwork and individual contributions.
  • Access to exclusive employee discounts on accommodation, dining, and more.

Ideal Candidate Profile:

We are looking for an experienced and dedicated individual with a passion for hospitality. The ideal candidate will possess:

  • A high school diploma or equivalent, along with 4 years of experience in guest services or front desk roles.
  • A 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or a related field from an accredited university, coupled with 2 years of experience in guest services, front desk, housekeeping, or similar areas.
  • A professional demeanor and a genuine commitment to providing exceptional customer service.