Front Office Team Leader

2 weeks ago

London, Greater London, United Kingdom AccorHotel Full time

Job Title: Front Office Team Leader - Guest Experience Expert

Job Summary:

We are seeking a skilled Front Office Team Leader to join our team at AccorHotel. As a key member of our front office team, you will be responsible for ensuring that our guests receive exceptional service and have a memorable stay with us.

Key Responsibilities:

  • Manage the front office team during shifts, ensuring all procedures are followed and guests receive a personalized experience.
  • Welcoming guests and anticipating their needs to provide a seamless stay.
  • Conveying the hotel image and promoting our loyalty program.
  • Assisting with guest feedback and resolving issues efficiently.
  • Providing knowledge of hotel facilities, services, and events to enhance the guest experience.

Requirements:

  • A background in hotel operations, ideal for someone looking to take the next step in their career.
  • Knowledge of Opera/Opera Cloud PMS is advantageous but not essential.
  • Strong communication skills and pride in personal presentation.
  • A natural ability to surprise guests with authentic guest service.

What We Offer:

  • Training and development programs.
  • Discount card for use in Accor hotels worldwide.
  • Complimentary stays in UK hotels (subject to T&Cs).
  • Meals on duty.
  • Uniforms and dry cleaning.
  • Recommend a friend scheme.
  • Employee Advisory Service.
  • Discounts in shops and hotel partners.

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