Motor Claims Handler

5 days ago


Cardiff, Cardiff, United Kingdom Yolk Recruitment Ltd Full time
About the Role

Yolk Recruitment Ltd is partnering with a leading data-driven insurance provider based in Cardiff to find a skilled Motor Claims Handler to join their team.

The company delivers top-notch car and travel insurance services, working with key clients in the UK. They offer a range of functions including customer service, claims handling, underwriting, and pricing.

Key Responsibilities
  • Proactively manage a portfolio of motor claims, including both first and third-party claims.
  • Assess indemnity, liability, and quantum to determine appropriate action.
  • Identify and refer any potential fraud indicators.
  • Negotiate settlements and ensure claims are resolved efficiently.
  • Deliver outstanding service to customers and build strong relationships with third parties and suppliers.
  • Ensure compliance with the company's regulatory and legislative requirements.
  • Contribute ideas to improve operational processes within the claims team.
  • Support the Claims Team Leader with day-to-day activities.
  • Maintain high standards in service, productivity, and quality to meet company expectations.
Requirements
  • Experience working in a motor insurance claims environment (desirable but not essential).
  • Strong communication skills, with the ability to build rapport with customers, third parties, and suppliers.
  • An analytical mindset, with the ability to interpret data and identify trends to inform decisions.
  • Self-motivation and the ability to work effectively within a team framework.
Benefits
  • Competitive salary - £26,000 (depending on experience)
  • 33 days annual leave (25 days + 8 bank holidays), increasing to 34 days with length of service
  • Hybrid working model (2-3 days in the office, the rest remotely)
  • Nest Pension scheme
  • Professional training and qualification opportunities
  • Group social events (optional)
  • Refer a friend scheme


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