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Claims Handler
2 months ago
Rostella Limited is a leading provider of car insurance services to major insurance providers in the UK and Australia. Our company is built on a data-driven and agile approach, where innovation and improvement are key to our success.
Job SummaryWe are seeking a highly skilled Claims Handler to join our team in Cardiff. As a Claims Handler, you will be responsible for managing an allocation of motor claims from initial report to closure. This will involve assessing indemnity, liability, and quantum on motor insurance claims, identifying and referring fraud indicators, and negotiating settlement of claims.
Key Responsibilities- Claims Assessment: Assess indemnity, liability, and quantum on motor insurance claims to ensure accurate and timely resolution.
- Fraud Detection: Identify and refer fraud indicators to prevent and detect fraudulent activities.
- Case Load Management: Proactively manage a caseload of motor claims to ensure efficient and effective resolution.
- Settlement Negotiation: Negotiate settlement of claims with customers and third parties to achieve fair and timely resolution.
- Customer Service: Provide exceptional service to customers, responding to their queries and concerns in a timely and professional manner.
- Compliance: Ensure compliance with all regulatory and legislative requirements, including business compliance procedures and risks.
- Process Improvement: Actively seek and provide input to improve operational processes within the claims area.
- Team Support: Support the Claims Team Leader with day-to-day departmental activity, ensuring quality, service standards, and productivity levels are maintained to a high standard.
- Experience: Experience working in a motor insurance claims environment is preferred but not essential.
- Communication Skills: Strong communication skills with the ability to build relationships with customers, third parties, and suppliers.
- Data Analysis: Ability to interpret data to identify trends and inform action.
- Self-Motivation: Self-motivated and able to work within a team framework.
- Competitive Salary: £22,500 - £26,000 (depending on experience).
- Annual Salary Reviews: Regular annual salary reviews to ensure fair compensation.
- Generous Leave Policy: 33 days annual leave (25 days + 8 bank holidays) increasing to 34 days with length of service.
- Hybrid Working: Opportunities for hybrid working, with a great central Cardiff working location.
- Pension Scheme: Nest Pension scheme for employee benefits.
- Professional Development: Encouragement and support for professional training and qualifications.
- Refer a Friend Scheme: Refer a friend scheme for employee referrals.
- Group Social Events: Optional group social events for team-building and socialization.
