Claims Adjuster

4 days ago


Cardiff, Cardiff, United Kingdom Yolk Recruitment Ltd Full time

About the Role

An exciting opportunity has arisen for a Motor Claims Handler to join a dynamic, forward-thinking company based in the heart of the city. Specialising in car insurance services, the company offers a hybrid working environment, with a mix of office and remote work. The Motor Claims Handler will play a key role in delivering an exceptional customer experience by managing motor claims from initial report through to closure.

Key Responsibilities

  • Proactively managing a portfolio of motor claims, including both first and third-party claims.
  • Assessing indemnity, liability, and quantum to determine appropriate action.
  • Identifying and referring any potential fraud indicators.
  • Negotiating settlements and ensuring claims are resolved efficiently.
  • Delivering outstanding service to customers and building strong relationships with third parties and suppliers.
  • Ensuring compliance with the company's regulatory and legislative requirements.
  • Actively contributing ideas to improve operational processes within the claims team.
  • Supporting the Claims Team Leader with day-to-day activities.
  • Maintaining high standards in service, productivity, and quality to meet company expectations.

Requirements

  • Experience working in a motor insurance claims environment (desirable but not essential).
  • Strong communication skills, with the ability to build rapport with customers, third parties, and suppliers.
  • An analytical mindset, with the ability to interpret data and identify trends to inform decisions.
  • Self-motivation and the ability to work effectively within a team framework.

Benefits

  • Competitive salary - £26,000 (depending on experience).
  • 33 days annual leave (25 days + 8 bank holidays), increasing to 34 days with length of service.
  • Hybrid working model (2-3 days in the office, the rest remotely).
  • Nest Pension scheme.
  • Professional training and qualification opportunities.
  • Group social events (optional).
  • Refer a friend scheme.

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