Domestic Claims Handler

6 days ago


Cardiff, Cardiff, United Kingdom Exchange Street Claims & Financial Services Full time

As a key member of the Exchange Street Claims & Financial Services team, you will play a vital role in managing domestic property claims from initial notification through to final settlement. Your primary responsibility will be to provide exceptional customer service by guiding policyholders through the claims process, ensuring a seamless and supportive experience.

Key Responsibilities:

  • Manage and process domestic property claims efficiently and accurately, adhering to company policies and procedures.
  • Investigate claims to determine liability and policy coverage, collaborating with adjusters, contractors, and other stakeholders to facilitate timely claims resolution.
  • Prepare detailed and accurate claim reports, maintaining comprehensive and up-to-date records of all claims handled.
  • Negotiate settlements in line with company policies and procedures, ensuring fair and equitable outcomes for policyholders.
  • Develop and maintain strong relationships with policyholders, providing clear and concise communication throughout the claims process.
  • Stay up-to-date with industry developments and best practices, applying this knowledge to improve claims handling processes and outcomes.

Requirements:

  • Strong analytical and problem-solving skills, with the ability to interpret complex policy information and make informed decisions.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with policyholders and stakeholders.
  • Ability to work in a fast-paced environment, managing multiple claims and priorities effectively.
  • Strong attention to detail, with a focus on accuracy and precision in claim handling and reporting.

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