Customer Experience Solutions Lead

1 month ago


Coventry, Coventry, United Kingdom Caresoft Global Limited Full time
About the Company

Caresoft Global Limited operates as an Employment Business and Employment Agency. We are committed to delivering exceptional service to our clients and candidates. Our mission is to provide high-quality recruitment solutions that meet the needs of our clients and candidates.

Job Description

This role requires an experienced Customer Service Process Lead to implement and deploy new customer services processes that will support and integrate with our client's operations. The ideal candidate will have subject matter expertise in Customer Service Processes, as well as a broader appreciation of project management principles.

Responsibilities
  • Embedding and transitioning of new solutions to our client and 3PLs Business Teams.
  • Focusing on SAP ECC (ERP Central Component) system & RPOS (Retailers Parts Ordering System) portal.

The salary for this role is £34,420 per annum, paid on a PAYE basis, with additional benefits such as standard 40 hours per week, location: Whitley, Coventry (Hybrid 2-3 days in the office).



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