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Customer Service Team Lead
2 months ago
Job Title: Customer Service Team Lead
Job Summary:
Harris Lord Recruitment is seeking an experienced Customer Service Team Lead to join our team. As a key member of our customer service team, you will be responsible for leading and supporting our customer service team to deliver exceptional customer experiences.
Key Responsibilities:
- Team Leadership: Manage and lead the customer service team, ensuring they have the necessary tools and resources to deliver excellent customer service.
- Customer Service: Provide exceptional customer service to our clients, responding to customer inquiries and resolving any issues in a timely and professional manner.
- Process Improvement: Identify areas for process improvement and implement changes to increase efficiency and effectiveness.
- Training and Development: Train and develop team members to ensure they have the necessary skills and knowledge to deliver exceptional customer service.
- Performance Management: Manage team performance, providing feedback and coaching to ensure team members are meeting their goals and objectives.
Requirements:
- Experience: 2+ years of experience in a customer service leadership role.
- Skills: Excellent communication and leadership skills, with the ability to motivate and inspire team members.
- Education: Bachelor's degree in Business Administration or related field.
About Us:
Harris Lord Recruitment is a leading recruitment agency specializing in customer service and sales recruitment. We are committed to delivering exceptional customer service and building long-term relationships with our clients and candidates.