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Customer Team Leader

1 month ago

Horsham, West Sussex, United Kingdom Disclaimer: ANY-Web Ltd. Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Team Leader.

As a Customer Team Leader, you will be responsible for leading a team of Customer Team Members, providing coaching and training, and ensuring the store remains safe, legal, and fully operational.

Key Responsibilities
  • Provide friendly and welcoming service to customers, taking ownership of managing the store and handling challenging situations.
  • Develop and implement training programs to enhance team capabilities, fostering an inclusive culture where everyone's voice is valued and respected.
  • Ensure the store remains safe, legal, and fully operational, managing diligence checks and stock accuracy to provide a great shopping experience for customers.
  • Support the Store Manager by deputising when necessary and delivering a variety of HR processes.
  • Lead the introduction of new products and services, working closely with the team to implement change and encourage open and honest feedback.
  • Build relationships with the local community, supporting the Store Manager in delivering the local Co-op community plan.
What We Offer
  • Full, paid training and dedicated support for personal development and career progression.
  • 30% discount on all Co-op products in-store, plus 10% discounts on other brands (increasing to 20% on payday weekends).
  • A pension scheme with up to 10% employer contributions.
  • Wagestream, a money management app providing access to a percentage of pay as earned.
  • 36 days of holiday (including bank holidays, pro rata for part-time colleagues).
  • Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations.
  • 24/7 employee assistance service.
  • Rotas shared three weeks in advance and accessible on your phone.
  • Cycle-to-work scheme.
Why Co-op?

We want to build diverse teams and welcome applications from everyone. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.

If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.