Customer Team Leader

1 week ago

Horsham, West Sussex, United Kingdom Disclaimer: ANY-Web Ltd. Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Team Leader.

As a Customer Team Leader, you will be responsible for leading a team of Customer Team Members, providing coaching and training, and ensuring the store remains safe, legal, and fully operational.

Key Responsibilities
  • Provide friendly and welcoming service to customers, taking ownership of managing the store and handling challenging situations.
  • Develop and implement training programs to enhance team capabilities, fostering an inclusive culture where everyone's voice is valued and respected.
  • Ensure the store remains safe, legal, and fully operational, managing diligence checks and stock accuracy to provide a great shopping experience for customers.
  • Support the Store Manager by deputising when necessary and delivering a variety of HR processes.
  • Lead the introduction of new products and services, working closely with the team to implement change and encourage open and honest feedback.
  • Build relationships with the local community, supporting the Store Manager in delivering the local Co-op community plan.
What We Offer
  • Full, paid training and dedicated support for personal development and career progression.
  • 30% discount on all Co-op products in-store, plus 10% discounts on other brands (increasing to 20% on payday weekends).
  • A pension scheme with up to 10% employer contributions.
  • Wagestream, a money management app providing access to a percentage of pay as earned.
  • 36 days of holiday (including bank holidays, pro rata for part-time colleagues).
  • Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations.
  • 24/7 employee assistance service.
  • Rotas shared three weeks in advance and accessible on your phone.
  • Cycle-to-work scheme.
Why Co-op?

We want to build diverse teams and welcome applications from everyone. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.

If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

  • Customer Team Leader

    1 week ago

    Horsham, West Sussex, United Kingdom Disclaimer: ANY-Web Ltd. Full time

    Customer Team Leader Job DescriptionWe are seeking a Customer Team Leader to join our team at Co-op. As a Customer Team Leader, you will be responsible for leading the store team, coaching and supervising Customer Team Members, and delivering great customer service.Key Responsibilities:Lead the store team and ensure a positive and inclusive work...

  • Customer Team Leader

    1 week ago

    Horsham, West Sussex, United Kingdom Co-op Digital Full time

    Customer Team Leader Job DescriptionWe're seeking a skilled and motivated Customer Team Leader to join our Co-op Digital team. As a key member of our store team, you'll be responsible for leading by example, providing exceptional customer service, and driving sales growth.Key Responsibilities:Lead the store team, coaching and supervising Customer Team...

  • Team Leader

    4 weeks ago

    Horsham, West Sussex, United Kingdom Card Factory Full time

    {"title": "Team Leader", "content": "Job OverviewCard Factory is seeking a Team Leader to join our successful team in Horsham. As a Team Leader, you will play a key part in driving the success of our stores by supporting the Store Manager in achieving commercial growth and developing a team culture that puts the customer at the heart of everything we do.Key...

  • Team Leader

    4 weeks ago

    Horsham, West Sussex, United Kingdom Card Factory Full time

    {"title": "Team Leader", "content": "Job OverviewCard Factory is seeking a Team Leader to join our successful team in Horsham. As a Team Leader, you will play a key part in driving the success of our stores by supporting the Store Manager in achieving commercial growth and developing a team culture that puts the customer at the heart of everything we do.Key...

  • Team Leader

    4 weeks ago

    Horsham, West Sussex, United Kingdom Card Factory Full time

    {"title": "Team Leader", "content": "Job OverviewCard Factory is seeking a Team Leader to join our successful family and help drive the success of our stores. As a Team Leader, you will support the Store Manager in achieving commercial growth and develop a team culture that puts the customer at the heart of everything we do.Key ResponsibilitiesSupport the...

  • Team Leader

    4 weeks ago

    Horsham, West Sussex, United Kingdom Card Factory Full time

    {"title": "Team Leader", "content": "Job OverviewCard Factory is seeking a Team Leader to join our successful family and help drive the success of our stores. As a Team Leader, you will support the Store Manager in achieving commercial growth and develop a team culture that puts the customer at the heart of everything we do.Key ResponsibilitiesSupport the...

  • Team Leader

    2 weeks ago

    Horsham, West Sussex, United Kingdom Card Factory Full time

    {"title": "Team Leader", "content": "Job OverviewCard Factory is seeking a Team Leader to join our successful family and help drive the success of our stores. As a Team Leader, you will support the Store Manager in achieving commercial growth and develop a team culture that puts the customer at the heart of everything we do.Key ResponsibilitiesSupport the...

  • Team Leader

    2 weeks ago

    Horsham, West Sussex, United Kingdom Card Factory Full time

    {"title": "Team Leader", "content": "Job OverviewCard Factory is seeking a Team Leader to join our successful family and help drive the success of our stores. As a Team Leader, you will support the Store Manager in achieving commercial growth and develop a team culture that puts the customer at the heart of everything we do.Key ResponsibilitiesSupport the...

  • Team Leader

    1 month ago

    Horsham, West Sussex, United Kingdom Card Factory Full time

    About the RoleWe are seeking a highly motivated and customer-focused Team Leader to join our successful Card Factory family. As a Team Leader, you will play a key part in driving the success of our stores, supporting your Store Manager in achieving commercial growth and developing a team culture that puts the customer at the heart of everything we do.Key...

  • Team Leader

    1 month ago

    Horsham, West Sussex, United Kingdom Card Factory Full time

    About the RoleWe are seeking a highly motivated and customer-focused Team Leader to join our successful Card Factory family. As a Team Leader, you will play a key part in driving the success of our stores, supporting your Store Manager in achieving commercial growth and developing a team culture that puts the customer at the heart of everything we do.Key...

  • Team Leader

    1 month ago

    Horsham, West Sussex, United Kingdom Card Factory Full time

    About the RoleWe are seeking a highly motivated and experienced Team Leader to join our Card Factory family. As a Team Leader, you will play a key part in driving the success of our stores, supporting your Store Manager in achieving commercial growth and developing a team culture that puts the customer at the heart of everything we do.Key...

  • Team Leader

    1 month ago

    Horsham, West Sussex, United Kingdom Card Factory Full time

    About the RoleWe are seeking a highly motivated and experienced Team Leader to join our Card Factory family. As a Team Leader, you will play a key part in driving the success of our stores, supporting your Store Manager in achieving commercial growth and developing a team culture that puts the customer at the heart of everything we do.Key...

  • Team Leader

    2 weeks ago

    Horsham, West Sussex, United Kingdom Card Factory Full time

    About the RoleWe are seeking a highly motivated and customer-focused Team Leader to join our successful Card Factory family. As a Team Leader, you will play a key part in driving the success of our stores, supporting the Store Manager in achieving commercial growth, and developing a team culture that puts the customer at the heart of everything we do.Key...

  • Team Leader

    2 weeks ago

    Horsham, West Sussex, United Kingdom Card Factory Full time

    About the RoleWe are seeking a highly motivated and customer-focused Team Leader to join our successful Card Factory family. As a Team Leader, you will play a key part in driving the success of our stores, supporting the Store Manager in achieving commercial growth, and developing a team culture that puts the customer at the heart of everything we do.Key...

  • Team Leader

    5 days ago

    Horsham, West Sussex, United Kingdom Card Factory Full time

    Job IntroductionLocation: HorshamContracted Hours Available: 9Role ResponsibilityWe are passionate about celebrating our customers' life moments and are now looking for a Team Leader to help us achieve this goal.As a Team Leader, you will be responsible for supporting your Store Manager in their goals to deliver commercial growth and develop a team culture...

  • Experienced Team Leader

    1 month ago

    Horsham, West Sussex, United Kingdom Hendy Group Full time

    Job DescriptionJob Title: Experienced Team LeaderJob Summary: We are seeking an experienced team leader to join our team at Hendy Group. As a team leader, you will be responsible for monitoring the team's activity, leading by example, and consistently demonstrating excellent sales skills and a strong work ethic.Key Responsibilities:Monitor the team's...

  • Experienced Team Leader

    1 month ago

    Horsham, West Sussex, United Kingdom Hendy Group Full time

    Job DescriptionJob Title: Experienced Team LeaderJob Summary: We are seeking an experienced team leader to join our team at Hendy Group. As a team leader, you will be responsible for monitoring the team's activity, leading by example, and consistently demonstrating excellent sales skills and a strong work ethic.Key Responsibilities:Monitor the team's...

  • Logistics Team Leader

    1 week ago

    Horsham, West Sussex, United Kingdom Thermo Fisher Scientific Full time

    Thermo Fisher Scientific is seeking a skilled Logistics Team Leader to lead, mentor, and support teams across our operational areas.As a Logistics Team Leader, you will be responsible for ensuring employee safety, product quality, regulatory compliance, and team development by actively setting, promoting, and developing a strong culture of collaboration,...

  • Care Team Leader

    3 weeks ago

    Horsham, West Sussex, United Kingdom Care UK Full time

    Care Team Leader OpportunityWe are seeking a dedicated and compassionate Care Team Leader to join our team at Skylark House Care Home in Horsham. As a Care Team Leader, you will play a vital role in ensuring the highest standards of care and support for our residents.Key Responsibilities:Lead and supervise your shift team to deliver exceptional care and...

  • Care Team Leader

    3 weeks ago

    Horsham, West Sussex, United Kingdom Care UK Full time

    Care Team Leader OpportunityWe are seeking a dedicated and compassionate Care Team Leader to join our team at Skylark House Care Home in Horsham. As a Care Team Leader, you will play a vital role in ensuring the highest standards of care and support for our residents.Key Responsibilities:Lead and supervise your shift team to deliver exceptional care and...