IT Support Specialist

3 weeks ago


Leeds, Leeds, United Kingdom CV-Library Full time

Job Title: IT Desktop Support Engineer

Location: Leeds City Centre (Primary Location) & Bradford

Salary: Up to £31,000 DOE

We are seeking an IT Desktop Support Engineer to join our fast-paced business environment. This role requires a proactive individual with strong technical expertise in desktop support who is ready to provide efficient and effective solutions to maintain optimal IT operations.

As the Desktop Support Engineer, you will be integral to the IT team, assisting in monitoring and maintaining desktop environments while handling incidents, problems, and requests across various business functions. Your responsibilities will include installing and configuring hardware and software, troubleshooting technical issues both remotely and in-person, and offering prompt support to ensure minimal downtime for users.

  1. Helpdesk Support: Provide primary contact for 1st and 2nd line support queries, ensuring issues are logged and documented via the IT Helpdesk system.
  2. Problem Resolution: Collaborate with employees to diagnose and resolve hardware/software problems, providing solutions in both technical and non-technical terms.
  3. Hardware Installation: Configure and install PCs, laptops, peripherals, and mobile devices according to departmental standards.
  4. System Improvements: Identify potential improvements and recommend them to the senior IT team for evaluation and possible implementation.
  5. Asset Management: Maintain an accurate inventory of all desktop hardware and software.
  6. Administrative Support: Support IT-related administrative tasks, report generation, and management of knowledge-based resources.
  7. Training & Development: Conduct user training sessions to enhance employee self-sufficiency in resolving common issues.

This position offers a dynamic work environment with opportunities to engage in various IT projects and contribute directly to operational efficiency. If you're a technically skilled IT support professional with a passion for providing high-quality customer service, this role could be an excellent fit for you.



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