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Customer Service Representative

2 months ago

Newport Isle of Wight, United Kingdom WP Recruitment Full time
Job Title: Contact Centre Advisor

We are seeking a skilled Contact Centre Advisor to join our team at WP Recruitment & HR Ltd. As a Contact Centre Advisor, you will be responsible for providing exceptional customer service to our clients, handling complaints, and maintaining accurate records.

Key Responsibilities:
  • Respond to customer calls within set timescales and resolve issues efficiently
  • Handle complaints in a professional and courteous manner
  • Maintain accurate records and reports
  • Liaise with internal departments and external agencies
  • Provide administrative support as required
Requirements:
  • Strong customer service experience in an office-based environment
  • Experience of inbound call centre operations is preferred
  • Good administrative and organisational skills
  • Excellent communication and telephone manner
  • Good computer literacy and attention to detail
  • Flexibility with working hours
What We Offer:
  • Competitive hourly rate of £11.44 per hour (day shift) and £15.21 per hour (night shift)
  • Opportunity to work in a dynamic and supportive team
  • Training and development opportunities

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