IT Support Specialist

3 weeks ago


Thetford, Norfolk, United Kingdom Brakes Full time
Job Title: Technical Help Desk Agent

We are seeking a skilled and experienced Technical Help Desk Agent to join our team. As a Technical Help Desk Agent, you will be responsible for providing technical support to our customers via phone, email, and in-person. Your primary goal will be to resolve customer issues in a timely and professional manner.

Key Responsibilities:

* Respond to customer inquiries and resolve technical issues via phone, email, and in-person
* Troubleshoot hardware and software problems and provide solutions
* Collaborate with other teams to resolve complex technical issues
* Provide excellent customer service and support

Requirements:

* 2+ years of experience in a technical support role
* Strong communication and problem-solving skills
* Ability to work in a fast-paced environment
* Proficiency in computer hardware and software

What We Offer:

* Competitive salary and benefits package
* Opportunities for professional growth and development
* Collaborative and dynamic work environment

How to Apply:

If you are a motivated and detail-oriented individual with a passion for technical support, please submit your application today

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