Front Office Manager

24 hours ago


Belfast, United Kingdom Kennedy Business Services Ltd Full time
Job Overview
Kennedy Business Services Ltd is seeking an exceptional Front of House Manager to lead the front-line team in our new hotel development in Belfast. As a pivotal leadership role, this position requires delivering exceptional guest service and operational excellence.

About the Role
This is an outstanding opportunity to join a prestigious hotel project and contribute to its success. The successful candidate will be responsible for overseeing all Front of House operations, ensuring the highest standards of guest service and satisfaction. They will maintain complete knowledge of hotel facilities, room types, amenities, rates, and local attractions to provide accurate information to guests.

Your Key Responsibilities
- Oversee all Front of House operations and ensure smooth check-in and check-out processes
- Manage staffing schedules, payroll accuracy, and daily operational needs
- Ensure compliance with health and safety standards, fire safety protocols, and general crisis management procedures
- Collaborate with other departments to ensure seamless operations and alignment with hotel objectives

Your Profile
The ideal candidate will bring:
- Proven experience as a Front of House or Front Office Manager, preferably within a luxury or high-volume hotel setting
- Exceptional leadership and interpersonal skills, with the ability to mentor and motivate a diverse team
- Strong organisational and problem-solving abilities, with a proactive and guest-focused approach

What We Offer
We offer a competitive salary based on experience (£45,000 - £55,000 per annum), annual leave entitlement that increases with service, pension contributions matched by the company, and healthcare and wellness benefits for managers after six months. If you are a motivated and experienced hospitality professional looking for a new challenge, please apply.

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