Front Office Director

1 day ago


Belfast, United Kingdom Miller Group Global Limited Full time
Job Title: Hotel Operations Manager

Company Overview:
Miller Group Global Limited is a leading hospitality company with a portfolio of upscale hotels and resorts across the globe. Our mission is to provide exceptional guest experiences and exceed customer expectations through our commitment to excellence and innovation.

Job Summary:
We are seeking a highly skilled and experienced Hotel Operations Manager to join our team. As a key member of our Front Office department, you will be responsible for leading the team to deliver exceptional guest service, maintain high standards of quality and productivity, and drive revenue growth.

Key Responsibilities:
- Lead and motivate the Front Office team to achieve exceptional performance
- Ensure all front desk operations are running smoothly, including check-in/check-out processes, room assignments, and guest requests
- Collaborate with other departments to ensure seamless guest experiences
- Monitor and report on key performance indicators (KPIs) such as guest satisfaction, occupancy rates, and revenue growth

Requirements:
- 3+ years of experience in hotel operations, preferably in a senior leadership role
- Proven track record of success in leading front office teams and driving guest satisfaction
- Excellent communication and interpersonal skills
- Ability to work effectively in a fast-paced environment and prioritize multiple tasks
- Strong analytical and problem-solving skills
- Bachelor's degree in Hospitality or a related field

Salary: £45,000 - £60,000 per annum

Benefits:
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
- Comprehensive benefits package including health insurance, retirement plan, and paid time off

How to Apply:
Please submit your application, including your resume and cover letter, to [insert contact information].

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