Assistant Front Office Operations Manager

5 days ago


Belfast, United Kingdom Titanic Hotel Belfast Full time
Company Overview
Titanic Hotel Belfast is a luxury hotel located in the heart of Belfast, Northern Ireland. Our hotel offers a unique blend of history and modern amenities, making it an ideal destination for both business and leisure travelers. We are committed to providing exceptional service to our guests and are seeking a highly skilled and experienced Assistant Front Office Manager to join our team.

Job Description
The Assistant Front Office Manager will be responsible for overseeing the front desk operations, ensuring that all guest interactions are handled with professionalism and courtesy. This includes checking in and out guests, handling room assignments and key distributions, and responding to guest inquiries and requests. The successful candidate will also be responsible for training and supervising front desk staff, ensuring that they are equipped to provide excellent service to our guests.

Requirements
To be considered for this role, you must have a minimum of 2 years of experience in a similar position, preferably in a luxury hotel environment. You should possess excellent communication and interpersonal skills, as well as the ability to work effectively in a fast-paced environment. A high school diploma or equivalent is required, and a degree in hospitality or a related field is preferred. Additionally, you should have a strong understanding of front office operations and be proficient in using hotel software systems.

Benefits
As a member of our team, you can expect a competitive salary of £35,000 per annum, paid annually. You will also receive a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off. We offer a supportive and dynamic work environment, with opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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