Front Office Lead

18 hours ago


Belfast, United Kingdom Kennedy Business Services Ltd Full time
We are seeking an experienced Night Manager to join our team at a new hotel development in Belfast. As a Night Manager, you will be responsible for overseeing overnight operations, ensuring smooth hotel functions, guest satisfaction, and property security. This role is an excellent opportunity to contribute to a high-quality hospitality experience.

Key responsibilities include ensuring end-of-day procedures are completed accurately and efficiently, overseeing overnight service and security, managing Reception and In-Room Dining services, and monitoring cleanliness and orderliness of Front Office areas throughout the night. You will also address guest concerns and complaints promptly to ensure satisfaction.

The ideal candidate will have a proven track record in a supervisory or managerial role within hotel Night Operations or Front Office. They will possess strong leadership and interpersonal skills, with the ability to motivate and guide a diverse team. The successful candidate will also have excellent problem-solving and conflict resolution abilities, with a guest-first approach.
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