Customer Experience Manager

2 weeks ago


Ipswich, Suffolk, United Kingdom Suffolk Full time

About Suffolk

Suffolk is a thriving community that values compassion and dedication. Our residents trust us to provide exceptional care and support, and we're seeking a talented individual to join our team as a Customer Experience Manager.

Job Summary

As a Customer Experience Manager, you will work collaboratively with our care planning team to develop and implement high-quality services that meet the needs of our clients. Your primary responsibility will be to ensure that our clients receive the best possible care and support, while also contributing to the ongoing development of our services.

  • Key Responsibilities
  • Work closely with the care planning team to develop and implement care plans that meet the needs of our clients
  • Conduct regular reviews of our services to identify areas for improvement and implement changes as necessary
  • Collaborate with our care workers to ensure that they have the necessary skills and knowledge to provide high-quality care
  • Requirements
  • Experience in a similar role or equivalent
  • Strong communication and interpersonal skills
  • Able to work collaboratively as part of a team
  • Full clean driving licence with business class 1 insurance and access to a vehicle


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