Business Experience Expert

2 weeks ago


Ipswich, Suffolk, United Kingdom Adecco Full time £70,000
Customer Experience Specialist Job Description

We are seeking a skilled Customer Experience Specialist to join our dynamic team at Adecco. This exciting opportunity will allow you to leverage your expertise in delivering exceptional customer experiences and driving business growth.

As a Customer Experience Specialist, you will work closely with our clients to understand their needs and develop innovative solutions that drive customer satisfaction and loyalty. Your key responsibilities will include:

  • Project Management
    • Lead cross-functional teams to design and implement customer experience improvement projects
    • Develop and manage project plans, timelines, and budgets
  • Customer Analysis and Insights
    • Conduct customer surveys and analysis to identify areas for improvement
    • Develop and implement customer feedback mechanisms
  • Process Improvement
    • Identify and implement process improvements to enhance customer experience
    • Develop and implement new processes and procedures
  • Collaboration and Communication
    • Work closely with internal stakeholders to develop and implement customer experience strategies
    • Communicate project plans, progress, and results to stakeholders

Requirements:

  • 3+ years of experience in customer experience, experience-driven business improvement, or related field
  • Proven track record of delivering customer experience improvement projects
  • Excellent communication and project management skills
  • Ability to work in a fast-paced environment and adapt to changing priorities

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance


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