Voice Quality Expert

3 weeks ago


Ipswich, Suffolk, United Kingdom BT Group Full time

Job Title: Voice Quality Expert

About the Role

We are seeking a highly skilled Voice Quality Expert to join our team at BT Group. As a Voice Quality Expert, you will be responsible for supporting multiple projects, including CPE and Core equipment, and providing expert-level knowledge in Voice Quality.

Key Responsibilities
  • Support and implement a comprehensive test automation strategy in collaboration with the QA and development teams.
  • Provide support for the design, development, and maintenance of scalable, maintainable, and reusable automation frameworks for web, mobile, and desktop applications.
  • Collaborate with project managers and QA leads to create test plans and define automated testing scope.
  • Support the development of automated test scripts using industry-standard automation tools and programming languages.
  • Manage test data and ensure its availability for automated testing scenarios.
  • Integrate automated tests into CI/CD pipelines to provide fast feedback to developers.
  • Execute automated test suites and analyze results to identify issues and trends.
  • Create and maintain test automation reports and dashboards for tracking test coverage, pass/fail rates, and defect trends.
  • Stay up-to-date with industry trends and best practices in test automation and incorporate them into the testing process.
  • Maintain detailed documentation of test automation processes, including test plans, test cases, and automation scripts.
  • Collaborate with cross-functional teams to prioritize testing efforts, resolve issues, and ensure alignment with project goals.
Requirements
  • Testing and associated experience/domain knowledge of BT's major voice platforms and systems.
  • Technical skills in one or more of the following: VoIP (SIP & RTP), Voice Quality testing techniques (Objective / Subjective), Echo Control, Voice band data (modems including Dual Tone Multi-Frequency), Fax, including fax test methods.
  • Knowledge of voice codecs and associated ITU-T, NICC, Openreach SIN standards relating to voice.
  • Experience in one or more of the following systems: Nokia HDM, Empirix SVMP, Opale Multi-DSLA, QualityLogic FaxLab, JIRA / Xray, Amazon Web Services – Logs Insights.
  • Strong communications skills – both written and verbal.
Preferred Qualifications
  • Scripting (i.e. Python coding) to aid automation.
  • Experience of continuous development and Continuous Improvement.
  • Experience in 'Big Data' technologies: Kibana, Elasticsearch.
  • Proficiency in modern programming languages, frameworks, and tools.
  • Proficiency in areas such as cloud computing, microservices architecture, and containerization.
  • Stakeholder Management: Owns relationships at an operational level with CFU stakeholders and technical escalation points & be able to articulate complex problems to a senior manager/director audience.
  • Business Improvement: Experienced in driving performance and process improvements using data analysis and structured problem-solving techniques to address the root cause of failures.
  • Continuous Improvement: Skills in using business improvement processes to continually improve processes, anticipate risks, and blockers.
  • Time Management: Strong time management skills in management of own processes and a wider matrix managed team.

At BT Group, we value diversity and inclusion. We are committed to building a workplace where everyone can be their best, regardless of their background or identity. If you're excited about this role but your past experience doesn't align perfectly with every requirement, please apply anyway – you may just be the right candidate for this or other roles in our wider team.


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