Senior Bureaux Expert

4 weeks ago


Ipswich, Suffolk, United Kingdom Willis Towers Watson Full time

Job Title: Senior Bureaux Expert

Job Summary:

We are seeking a highly skilled Senior Bureaux Expert to join our team. As a key member of our Bureaux team, you will provide technical leadership and facilitate complex query resolution, manage key metrics, and maintain excellent relationships with Accounting Teams, Xchanging, and Business Units.

Key Responsibilities:

  • Provide technical solutions to issues
  • Manage the metrics to ensure all action is taken to achieve these
  • Management of B&DD positions, hands on as necessary to reduce the bad debt position
  • Provide guidance in the recovery of funded positions
  • Ensure ongoing relationships whilst providing clear liaison between BUs, A&S Ipswich and Mumbai and Xchanging
  • Provide strong visibility within the BUs to facilitate resolution of queries
  • Handle escalations, prioritizing urgent activity
  • Attend all relevant meetings to achieve successful outcomes
  • Guide and support Mumbai on escalated issues, ensuring any training gaps are referred to the Team Leader so appropriate training can be given by the Tech Leader
  • Provide mentoring / knowledge sharing to ensure all necessary colleagues are upskilled and understand the role of the Bureaux Team and how the Bureaux works

Requirements:

  • Excellent technical knowledge of the Bureaux
  • Ability to add value to the technical resolution of complex issues
  • Superior and clear communication, with excellent verbal and written communication skills to enable direct negotiation of challenging and difficult issues at organizational levels
  • Strong impact and influence skills, including the ability to remotely influence others to meet agreed targets
  • Clear understanding of escalation procedures and effective business communication routes
  • Good ability to plan and manage personal workload efficiently and effectively, correctly evaluating importance and prioritising accordingly
  • Good working knowledge of internal and external processes
  • Ability to identify opportunities for improvements to practices and procedures
  • Experience of query and issue resolution
  • Proficient use of standard office applications including Microsoft Outlook, Word, Excel and PowerPoint

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