Senior Accounting Relationship Manager
3 weeks ago
A specialist Bureaux expert providing high levels of technical leadership, facilitating complex query resolution, managing key metrics and having excellent relationships with Accounting Teams, Xchanging and Business Units.
The Role:
- Provide technical solutions to issues
- Manage the metrics to ensure all action is taken to achieve these
- Management of B&DD positions, hands on as necessary to reduce the bad debt position
- Provide guidance in the recovery of funded positions
- Ensure ongoing relationships whilst providing clear liaison between BUs, A&S Ipswich and Mumbai and Xchanging
- Provide strong visibility within the BUs to facilitate resolution of queries
- Handle escalations, prioritizing urgent activity
- Attend all relevant meetings to achieve successful outcomes
- Guide and support Mumbai on escalated issues, ensuring any training gaps are referred to the Team Leader so appropriate training can be given by the Tech Leader
- Provide mentoring / knowledge sharing to ensure all necessary colleagues are upskilled and understand the role of the Bureaux Team and how the Bureaux works
Key Responsibilities:
- Technical leadership and guidance
- Complex query resolution and management
- B&DD position management and bad debt reduction
- Recovery of funded positions and ongoing relationships
- Liaison between BUs, A&S Ipswich and Mumbai and Xchanging
- Strong visibility within BUs for query resolution
- Escalation handling and prioritization
- Meeting attendance and successful outcomes
- Mentoring and knowledge sharing
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