Senior Accounting Relationship Manager

3 weeks ago


Ipswich, Suffolk, United Kingdom WTW Full time

A specialist Bureaux expert providing high levels of technical leadership, facilitating complex query resolution, managing key metrics and having excellent relationships with Accounting Teams, Xchanging and Business Units.

The Role:

  • Provide technical solutions to issues
  • Manage the metrics to ensure all action is taken to achieve these
  • Management of B&DD positions, hands on as necessary to reduce the bad debt position
  • Provide guidance in the recovery of funded positions
  • Ensure ongoing relationships whilst providing clear liaison between BUs, A&S Ipswich and Mumbai and Xchanging
  • Provide strong visibility within the BUs to facilitate resolution of queries
  • Handle escalations, prioritizing urgent activity
  • Attend all relevant meetings to achieve successful outcomes
  • Guide and support Mumbai on escalated issues, ensuring any training gaps are referred to the Team Leader so appropriate training can be given by the Tech Leader
  • Provide mentoring / knowledge sharing to ensure all necessary colleagues are upskilled and understand the role of the Bureaux Team and how the Bureaux works

Key Responsibilities:

  • Technical leadership and guidance
  • Complex query resolution and management
  • B&DD position management and bad debt reduction
  • Recovery of funded positions and ongoing relationships
  • Liaison between BUs, A&S Ipswich and Mumbai and Xchanging
  • Strong visibility within BUs for query resolution
  • Escalation handling and prioritization
  • Meeting attendance and successful outcomes
  • Mentoring and knowledge sharing


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