Operational Manager

2 days ago


Ipswich, Suffolk, United Kingdom Department for Work and Pensions Full time
Customer Service Team Leader Job Opportunity

We are seeking a highly skilled and experienced Operational Leader to join our team as a Customer Service Team Leader. This role is an exciting opportunity to lead a high-performing team, drive customer satisfaction, and contribute to the success of our organization.

About the Role

This Customer Service Team Leader position involves leading a team of customer-facing staff, providing guidance, support, and coaching to ensure excellent customer service delivery. You will be responsible for driving performance improvement, resolving customer complaints, and collaborating with internal stakeholders to achieve business objectives.

Key Responsibilities

  • Lead a team of customer-facing staff to deliver exceptional customer service
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Manage and resolve customer complaints in a timely and professional manner
  • Collaborate with internal stakeholders to achieve business objectives and improve processes
  • Provide coaching, guidance, and development opportunities to team members
  • Maintain accurate records and reports to track customer interactions and team performance

Requirements

To be successful in this role, you will need:

  • Strong leadership and interpersonal skills
  • Excellent communication, presentation, and problem-solving skills
  • Able to work under pressure and manage competing priorities
  • Highly organized and able to maintain accurate records and reports
  • Experience in customer-facing roles or customer service management

What We Offer

In return for your hard work and dedication, we offer a competitive salary of £43,371 per annum, plus benefits including annual leave, pension scheme, and training opportunities. We also offer flexible working arrangements to support work-life balance.

Salary Range

The estimated salary for this role is £43,371 per annum, which is based on national averages and may vary depending on location and experience.

Benefits Package

We offer a comprehensive benefits package that includes:

  • Annual leave: at least 23 days on entry, increasing up to 30 days over time (pro-rata for part-time employees)
  • Pension scheme: contributions towards your retirement savings
  • Training and development opportunities: to support your career growth and personal development
  • Flexible working arrangements: to support work-life balance


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