Senior Operations Manager

1 month ago


Ipswich, Suffolk, United Kingdom WTW Full time

The Senior Operations Manager will oversee FINEX FI's operations to ensure adherence to WTW's operational requirements, fostering a culture of continuous improvement and best practices within the team.

Key Responsibilities:

  • Reports into the FINEX FI Practice Manager
  • Ensures accurate and CEM-compliant client documentation
  • Subject Matter Expert for the FINEX FI SPOE process
  • Ensures FINEX FI compliance with WTW Group policies, procedures, and service standards
  • Supports the FINEX FI team in resolving complex process queries
  • Proactively manages FINEX FI's operational metrics
  • Assists in the implementation of new initiatives and procedures
  • Maintains a culture of continuous improvement by identifying areas of weakness
  • Acts as a pillar for best practice, upholding this within FINEX FI
  • Supports and liaises with the A&S function on credit control matters
  • Fosters and maintains collaborative relationships with associates in the Mumbai Placing and Billing team
  • Nurtures and maintains a culture of continuous process improvement
  • Manages the compliant processing of insurance contracts as dictated by the FCA, contract certainty, and WTW requirements
  • Has a clear understanding of WTW's placement policies and procedures


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