Senior Operations Manager
1 month ago
The Senior Operations Manager will oversee FINEX FI's operations to ensure adherence to WTW's operational requirements, fostering a culture of continuous improvement and best practices within the team.
Key Responsibilities:
- Reports into the FINEX FI Practice Manager
- Ensures accurate and CEM-compliant client documentation
- Subject Matter Expert for the FINEX FI SPOE process
- Ensures FINEX FI compliance with WTW Group policies, procedures, and service standards
- Supports the FINEX FI team in resolving complex process queries
- Proactively manages FINEX FI's operational metrics
- Assists in the implementation of new initiatives and procedures
- Maintains a culture of continuous improvement by identifying areas of weakness
- Acts as a pillar for best practice, upholding this within FINEX FI
- Supports and liaises with the A&S function on credit control matters
- Fosters and maintains collaborative relationships with associates in the Mumbai Placing and Billing team
- Nurtures and maintains a culture of continuous process improvement
- Manages the compliant processing of insurance contracts as dictated by the FCA, contract certainty, and WTW requirements
- Has a clear understanding of WTW's placement policies and procedures
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