Service Manager Lead

4 weeks ago


Glasgow, Glasgow City, United Kingdom Venatu Recruitment Group Full time

About the Role:


We are seeking an experienced Service Manager to lead our team in Glasgow Central. As a key member of our team, you will be responsible for implementing and maintaining effective processes to achieve the highest possible customer satisfaction levels.


Key Responsibilities:



  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Monitor and control costs in line with the business plan, while maintaining quality standards and customer service
  • Ensure accurate collection and recording of customer data in line with Group standards
  • Maintain a safe working environment and monitor colleague performance

Requirements:


The ideal candidate will have previous experience as a Service Manager in a main dealer environment. You will be able to clearly demonstrate your ability to generate impressive results by increasing performance, profitability, and operating efficiency. Strong leadership and people management skills are essential to lead your team to deliver their business objectives.


We Offer:


25 days holiday rising with length of service plus bank holidays, access to our online rewards platform, and a range of other benefits.


About Venatu Recruitment Group:


We are a leading recruitment agency that helps businesses find the best talent. We are committed to providing a positive and inclusive workplace culture.



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