Customer Service Team Lead
1 month ago
Job Summary:
This is a great opportunity to join our team at Sparscotland as a Customer Service Team Lead. As a key member of our retail team, you will be responsible for delivering excellent customer service, supervising colleagues, and driving sales growth.
Main Duties:
- Develop and maintain strong relationships with customers, providing personalized service and support.
- Lead and motivate a team of retail colleagues, setting clear goals and objectives.
- Monitor and manage store performance, identifying areas for improvement and implementing changes.
- Control store inventory, managing stock levels and maintaining accurate records.
- Work collaboratively with other teams, including food, local, and PO services, to deliver seamless customer experiences.
- Participate in visual merchandising and store displays, creating an engaging shopping environment.
- Analyze sales data, identifying trends and opportunities to increase revenue.
- Manage cash handling and banking procedures, ensuring accuracy and compliance.
- Contribute to the development of new ideas and initiatives, driving business growth and innovation.
What We Offer:
- A competitive hourly rate of £11.84.
- Ongoing training and coaching to help you succeed in your role.
- A fun and dynamic work environment with opportunities to learn and grow.
- A range of benefits, including paid breaks and time off.
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