Front of House Manager
1 month ago
Bannatyne is a leading provider of fitness and wellness experiences across the UK. We are seeking a dynamic and enthusiastic Front of House Manager to join our team and ensure members and guests receive the highest level of service.
Key Responsibilities:
- Lead, train and motivate the front of house team to provide outstanding customer service.
- Perform Duty Manager duties such as being a key holder, and having responsibility for unlocking/locking the building if the DM is closing/opening the club. Assist with crisis management.
- Conduct regular performance reviews and provide ongoing coaching and support to team members.
- Handle customer inquiries, concerns, and complaints efficiently and professionally.
- Create a welcoming environment and ensure the front of house area is always clean and organised.
- Monitor and manage front of house supplies and inventory with revenue targets.
- Ensure compliance with health and safety regulations and company policies.
- Organise and participate in member events and activities to foster a sense of community.
- Assist with budgeting and financial planning for the front of house operations.
- Promote club programs, services, and events to members and guests.
Requirements:
- Previous experience in a supervisory or managerial role within customer service or hospitality environment.
- Strong leadership and team management abilities.
- Exceptional customer service skills with a focus on creating positive experiences.
- Basic financial acumen and experience with budgeting and reporting.
- Ability to work flexible hours, including weekends and holidays.
We offer competitive compensation, opportunities for professional development and a supportive team culture.
If you are passionate about customer service and eager to make a difference, apply today and become a valued member of the Bannatyne family
What We Offer:
- Flexible schedule.
- 28 days annual leave increases with tenure.
- Free gym membership.
- Complimentary gym membership for another person (after 2 years service).
- Discounted Spa Treatments - 30%
- Discounted Spa Goods - 20% ELEMIS Products.
- Discounted Meals and Beverages - 50% cafe/bar.
- Career & Personal Development training.
- Mental Health, Well-Being and EAP Services.
- Length of Service Awards.
- Staff Awards and Bonuses.
- Discounted entertainment and shopping.
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