Front of House Manager

1 month ago


Glasgow, Glasgow City, United Kingdom Bannatyne Full time
Job Title: Front of House Manager

Bannatyne is a leading provider of fitness and wellness experiences across the UK. We are seeking a dynamic and enthusiastic Front of House Manager to join our team and ensure members and guests receive the highest level of service.



Key Responsibilities:


  • Lead, train and motivate the front of house team to provide outstanding customer service.
  • Perform Duty Manager duties such as being a key holder, and having responsibility for unlocking/locking the building if the DM is closing/opening the club. Assist with crisis management.
  • Conduct regular performance reviews and provide ongoing coaching and support to team members.
  • Handle customer inquiries, concerns, and complaints efficiently and professionally.
  • Create a welcoming environment and ensure the front of house area is always clean and organised.
  • Monitor and manage front of house supplies and inventory with revenue targets.
  • Ensure compliance with health and safety regulations and company policies.
  • Organise and participate in member events and activities to foster a sense of community.
  • Assist with budgeting and financial planning for the front of house operations.
  • Promote club programs, services, and events to members and guests.


Requirements:


  • Previous experience in a supervisory or managerial role within customer service or hospitality environment.
  • Strong leadership and team management abilities.
  • Exceptional customer service skills with a focus on creating positive experiences.
  • Basic financial acumen and experience with budgeting and reporting.
  • Ability to work flexible hours, including weekends and holidays.


We offer competitive compensation, opportunities for professional development and a supportive team culture.



If you are passionate about customer service and eager to make a difference, apply today and become a valued member of the Bannatyne family



What We Offer:


  • Flexible schedule.
  • 28 days annual leave increases with tenure.
  • Free gym membership.
  • Complimentary gym membership for another person (after 2 years service).
  • Discounted Spa Treatments - 30%
  • Discounted Spa Goods - 20% ELEMIS Products.
  • Discounted Meals and Beverages - 50% cafe/bar.
  • Career & Personal Development training.
  • Mental Health, Well-Being and EAP Services.
  • Length of Service Awards.
  • Staff Awards and Bonuses.
  • Discounted entertainment and shopping.


  • Glasgow, Glasgow City, United Kingdom Bannatyne Full time

    Job Title: Front of House ManagerAt Bannatyne, we are dedicated to creating a positive and inclusive work environment where team members can thrive.We are currently seeking a dynamic and enthusiastic Front of House Manager to lead a dedicated team, provide exceptional service, and contribute to the overall success of our club.Key Responsibilities:Lead, train...


  • Glasgow, Glasgow City, United Kingdom Dakota Glasgow Full time

    Job Title: Front of House ManagerJob Summary:We are seeking a highly skilled and experienced Front of House Manager to join our team at Dakota Glasgow. As a key member of our hotel's management team, you will be responsible for leading our Reception team and ensuring that our guests receive exceptional service.Key Responsibilities:Lead and manage the...


  • Glasgow, Glasgow City, United Kingdom Bannatyne Full time

    Job Title: Front of House ManagerHours: 40 hours per weekRate of Pay: £ per hourLocation: SteppsBannatyne is a leading provider of fitness and wellness experiences across the UK. Our state-of-the-art facilities and commitment to high standards make us a leader in the industry. We are seeking a dynamic and enthusiastic Front of House Manager to lead our team...


  • Glasgow, Glasgow City, United Kingdom Dakota Glasgow Full time

    Role OverviewDakota Glasgow is seeking a highly skilled and experienced Front of House Manager to lead our Reception team. As a key member of our hotel's management team, you will be responsible for delivering exceptional guest service, ensuring a seamless and personalized experience for all our guests.Key ResponsibilitiesLead and manage the Reception team,...


  • Glasgow, Glasgow City, United Kingdom Bannatyne Health Club Full time

    Job Title: Front of House ManagerAt Bannatyne Health Club, we're seeking an exceptional Front of House Manager to lead our team and provide outstanding customer service. As a Front of House Manager, you will be responsible for managing the front desk, supervising staff, and ensuring a warm and welcoming environment for our members and guests.Key...


  • Glasgow, Glasgow City, United Kingdom Bannatyne Full time

    Job Title: Front of House ManagerJob Summary:We are seeking a dynamic and enthusiastic Front of House Manager to join our team at Bannatyne. As a Front of House Manager, you will be responsible for leading a dedicated team, providing exceptional customer service, and contributing to the overall success of our club.Key Responsibilities:Lead, train, and...


  • Glasgow, Glasgow City, United Kingdom The Corinthian Club Full time

    The Corinthian Club, a renowned hospitality venue in Glasgow, is seeking an exceptional Front of House Manager to lead their restaurant operations.As part of the Scotsman Hospitality team, you will have access to various benefits that include TRONC electronic tips, Wagestream, and hotel discounts.A successful candidate will have experience in a similar role,...


  • Glasgow, Glasgow City, United Kingdom Somewhere by Nico - Glasgow Full time

    OverviewSomewhere by Nico - Glasgow is an innovative cocktail bar that seeks to revolutionize the traditional bar experience. We are looking for a dedicated professional to lead our management team and front of house operation.This role offers a unique opportunity to work with a pioneering company in the food industry, with a focus on storytelling,...


  • Glasgow, Glasgow City, United Kingdom German Doner Kebab Full time

    Job DescriptionWe are seeking a highly motivated and experienced Front of House Supervisor to join our team at German Doner Kebab in Glasgow. As a key member of our management team, you will be responsible for leading the Front of House area and ensuring exceptional guest service standards.


  • Glasgow, Glasgow City, United Kingdom Genting Casinos Full time

    Receptionist - Glasgow Genting Casinos is seeking a skilled Receptionist to provide exceptional customer service and support to our guests. As a key member of our front-of-house team, you will be responsible for meeting and greeting visitors in a professional and courteous manner.Key responsibilities include:Providing outstanding customer service and support...


  • Glasgow, Glasgow City, United Kingdom nando's Full time

    Front of House Team Member RoleWe're looking for people with a passion for delivering exceptional customer experiences to join our Front of House team at Nando's.Key Responsibilities:Provide outstanding service to our guests, ensuring they have a memorable dining experience.Work collaboratively with the team to maintain a welcoming and efficient service...


  • Glasgow, Glasgow City, United Kingdom Stonegate Group Full time

    Job TitleFront of House Team Leader - GlasgowAt Walkabout, we are looking for an experienced Front of House Team Leader to support our team in delivering an exceptional guest experience.Key ResponsibilitiesSupport the management team in creating and delivering the business vision.Ensure standards and compliance are maintained in the absence of...


  • Glasgow, Glasgow City, United Kingdom Crafted Social Full time

    Front of House Team Leader - Glasgow CityLocation- Home Front of House Team Leader We are seeking experienced Front of House Team Leaders and supervisors who know how to be great team players and have a real passion to create an amazing guest experience at Crafted Social. Our Front of House Team Leaders support, coach and mentor the team to ensure business...


  • Glasgow, Glasgow City, United Kingdom Genting Casinos Full time

    Key Responsibilities:Provide exceptional customer service to guests, ensuring a warm and welcoming experience.Manage front-of-house operations, including guest check-in and administration tasks.Develop strong relationships with colleagues and guests, fostering a positive and inclusive work environment.Requirements:Excellent communication and interpersonal...


  • Glasgow, Glasgow City, United Kingdom Hillhead Bookclub Full time

    About the Role:We are seeking a skilled and enthusiastic Front of House Staff to join our team at Hillhead Bookclub. As a key member of our front of house team, you will be responsible for providing exceptional customer service, promoting sales, and adhering to licensing legislation.Key Responsibilities:Providing consistently excellent customer...


  • Glasgow, Glasgow City, United Kingdom Stonegate Group Full time

    Job DescriptionAt Walkabout, we're seeking a highly skilled Front of House Team Leader to join our team in Glasgow. As a key member of our management team, you will be responsible for ensuring the highest standards of service and customer experience.Key Responsibilities:Support the management team to deliver business objectives and create a positive work...


  • Glasgow, Glasgow City, United Kingdom German Doner Kebab Full time

    Front of House Team MemberWe are seeking a highly motivated and enthusiastic Front of House Team Member to join our team at German Doner Kebab.As a Front of House Team Member, you will be the face of our restaurant, providing exceptional guest service and ensuring that every guest has a memorable experience.Your key responsibilities will include:Welcoming...


  • Glasgow, Glasgow City, United Kingdom Bannatyne Full time

    Welcome to Bannatyne, a leader in the health and wellness industry. We are seeking a Front of House Assistant to join our team. As the first point of contact for our guests, you will set the tone for their entire experience.**Key Responsibilities:*** Greet and welcome guests with a friendly and professional demeanor* Manage spa bookings and appointments,...


  • Glasgow, Glasgow City, United Kingdom PortmanDentex Full time

    We are seeking a skilled and compassionate individual to fill the role of Front of House Dental Administrator at PortmanDentex in Glasgow. As a key member of our front office staff, you will be responsible for providing exceptional patient care and administrative support.The ideal candidate will have a passion for building great relationships with patients...


  • Glasgow, Glasgow City, United Kingdom Crafted Social Full time

    Front of House Team Leader OpportunityLocation- Home We are seeking an experienced Front of House Team Leader to support our management team in creating and delivering a vision for our guests. This role involves ensuring standards and compliance are maintained in the manager's absence, creating a welcoming atmosphere, and supporting the team to achieve...