Front of House Team Lead

1 week ago

Glasgow, Glasgow City, United Kingdom Bannatyne Full time

Job Title: Front of House Manager

Job Summary:

We are seeking a dynamic and enthusiastic Front of House Manager to join our team at Bannatyne. As a Front of House Manager, you will be responsible for leading a dedicated team, providing exceptional customer service, and contributing to the overall success of our club.

Key Responsibilities:

  • Lead, train, and motivate the front of house team to provide outstanding customer service.
  • Perform Duty Manager duties, including being a key holder and assisting with crisis management.
  • Manage staff schedules, ensuring adequate coverage at all times.
  • Conduct regular performance reviews and provide ongoing coaching and support to team members.
  • Ensure that all members and guests are greeted warmly and assisted promptly.
  • Handle customer inquiries, concerns, and complaints efficiently and professionally.
  • Create a welcoming environment and ensure the front of house area is always clean and organised.
  • Oversee the daily operations of the front desk, including managing bookings, processing payments, and maintaining accurate records.
  • Monitor and manage front of house supplies and inventory with revenue targets.
  • Ensure compliance with health and safety regulations and company policies.
  • Develop and implement strategies to enhance member engagement and satisfaction.
  • Organise and participate in member events and activities to foster a sense of community.
  • Assist with budgeting and financial planning for the front of house operations.
  • Promote club programs, services, and events to members and guests.

Requirements:

  • Previous experience in a supervisory or managerial role within customer service or hospitality environment.
  • Strong leadership and team management abilities.
  • Excellent communication and interpersonal skills.
  • Exceptional customer service skills with a focus on creating positive experiences.
  • Good organisational and multitasking abilities.
  • The ability to establish rapport, build trust, and demonstrate credibility.
  • Basic financial acumen and experience with budgeting and reporting.
  • Ability to work flexible hours, including weekends and holidays.

Why Bannatyne?

At Bannatyne, we are dedicated to creating a positive and inclusive work environment where our team members can thrive. As a Front of House Manager, you will have the opportunity to lead a dedicated team, provide exceptional service, and contribute to the overall success of our club.

We offer competitive compensation, opportunities for professional development, and a supportive team culture.

  • Front of House Team Lead

    2 weeks ago

    Glasgow, Glasgow City, United Kingdom Bannatyne Full time

    Job Title: Front of House ManagerAt Bannatyne, we are seeking a dynamic and enthusiastic Front of House Manager to lead our team and provide exceptional service to members and guests.Key Responsibilities:Lead, train, and motivate the front of house team to deliver outstanding customer service.Perform Duty Manager duties, including being a key holder and...

  • Front of House Team Leader

    3 weeks ago

    Glasgow, Glasgow City, United Kingdom Slug & Lettuce Full time

    Front of House Team Leader OpportunityWe are seeking an experienced and passionate Front of House Team Leader to join our team at Slug & Lettuce in Glasgow City. As a Front of House Team Leader, you will play a key role in delivering exceptional customer service and creating a welcoming atmosphere for our guests.Key Responsibilities:Support the management...

  • Front of House Team Leader

    3 weeks ago

    Glasgow, Glasgow City, United Kingdom Slug & Lettuce Full time

    Front of House Team Leader OpportunityWe are seeking an experienced and passionate Front of House Team Leader to join our team at Slug & Lettuce in Glasgow City. As a Front of House Team Leader, you will play a key role in delivering exceptional customer service and creating a welcoming atmosphere for our guests.Key Responsibilities:Support the management...

  • Front of House Team Leader

    1 month ago

    Glasgow, Glasgow City, United Kingdom Stonegate Group Full time

    Location: WalkaboutJob Title: Front of House Team LeaderWe are seeking an experienced Front of House Team Leader to join our team at Walkabout. As a key member of our management team, you will be responsible for creating a welcoming atmosphere for our guests and ensuring that our high standards are consistently met.Key Responsibilities:Support the management...

  • Front of House Team Leader

    1 month ago

    Glasgow, Glasgow City, United Kingdom Stonegate Group Full time

    Location: WalkaboutJob Title: Front of House Team LeaderWe are seeking an experienced Front of House Team Leader to join our team at Walkabout. As a key member of our management team, you will be responsible for creating a welcoming atmosphere for our guests and ensuring that our high standards are consistently met.Key Responsibilities:Support the management...

  • Front of House Team Leader

    4 weeks ago

    Glasgow, Glasgow City, United Kingdom Slug & Lettuce Full time

    Front of House Team LeaderWe are seeking an experienced Front of House Team Leader to join our team at Missoula in Glasgow City. As a Front of House Team Leader, you will be responsible for supporting the management team and working together to create and deliver a vision that ensures business success.Key Responsibilities:Support the management team to...

  • Front of House Team Leader

    4 weeks ago

    Glasgow, Glasgow City, United Kingdom Slug & Lettuce Full time

    Front of House Team LeaderWe are seeking an experienced Front of House Team Leader to join our team at Missoula in Glasgow City. As a Front of House Team Leader, you will be responsible for supporting the management team and working together to create and deliver a vision that ensures business success.Key Responsibilities:Support the management team to...

  • Front of House Team Member

    2 weeks ago

    Glasgow, Glasgow City, United Kingdom Gather & Gather Full time

    Front of House Assistant Opportunity We are seeking a Front of House Assistant to join our team at Thales Glasgow. As a Front of House Assistant, you will be responsible for providing excellent customer service and maintaining a clean and welcoming environment. Key responsibilities:Delivering exceptional customer service Maintaining high standards of...

  • Front of House Team Leader

    3 weeks ago

    Glasgow, Glasgow City, United Kingdom Slug & Lettuce Full time

    Front of House Team Leader OpportunityWe are seeking an experienced and passionate Front of House Team Leader to join our team at Slug & Lettuce in Glasgow City. As a Front of House Team Leader, you will play a key role in delivering exceptional customer service and creating a welcoming atmosphere for our guests.Key Responsibilities:Support the management...

  • Front of House Team Leader

    3 weeks ago

    Glasgow, Glasgow City, United Kingdom Slug & Lettuce Full time

    Front of House Team Leader OpportunityWe are seeking an experienced and passionate Front of House Team Leader to join our team at Slug & Lettuce in Glasgow City. As a Front of House Team Leader, you will play a key role in delivering exceptional customer service and creating a welcoming atmosphere for our guests.Key Responsibilities:Support the management...

  • Front of House Team Leader

    4 weeks ago

    Glasgow, Glasgow City, United Kingdom Slug & Lettuce Full time

    Front of House Team Leader OpportunityWe are seeking an experienced and passionate Front of House Team Leader to join our team at Slug & Lettuce in Glasgow City. As a Front of House Team Leader, you will play a key role in delivering exceptional customer service and creating a welcoming atmosphere for our guests.Key Responsibilities:Support the management...

  • Front of House Team Leader

    4 weeks ago

    Glasgow, Glasgow City, United Kingdom Slug & Lettuce Full time

    Front of House Team Leader OpportunityWe are seeking an experienced and passionate Front of House Team Leader to join our team at Slug & Lettuce in Glasgow City. As a Front of House Team Leader, you will play a key role in delivering exceptional customer service and creating a welcoming atmosphere for our guests.Key Responsibilities:Support the management...

  • Front of House Supervisor

    4 weeks ago

    Glasgow, Glasgow City, United Kingdom German Doner Kebab Full time

    Job Title: Shift Leader Front of HouseJob Type: Full TimeReports To: General Store ManagerJob SummaryAs a Shift Leader Front of House at German Doner Kebab, you will be responsible for ensuring consistency of service standards, excellent service, and maintaining the cleanliness and condition of the Front of House. You will be accountable for achieving the...

  • Front of House Supervisor

    4 weeks ago

    Glasgow, Glasgow City, United Kingdom German Doner Kebab Full time

    Job Title: Shift Leader Front of HouseJob Type: Full TimeReports To: General Store ManagerJob SummaryAs a Shift Leader Front of House at German Doner Kebab, you will be responsible for ensuring consistency of service standards, excellent service, and maintaining the cleanliness and condition of the Front of House. You will be accountable for achieving the...

  • Front of House Supervisor

    4 weeks ago

    Glasgow, Glasgow City, United Kingdom German Doner Kebab Full time

    Job Title: Shift Leader Front of HouseJob Type: Full TimeReports To: General Store ManagerJob SummaryYou will be the leader of your area, responsible for ensuring consistency of service standards, excellent service, and maintaining the cleanliness and condition of the Front of House. You will be accountable for achieving the store's sales and profit by...

  • Front of House Supervisor

    4 weeks ago

    Glasgow, Glasgow City, United Kingdom German Doner Kebab Full time

    Job Title: Shift Leader Front of HouseJob Type: Full TimeReports To: General Store ManagerJob SummaryYou will be the leader of your area, responsible for ensuring consistency of service standards, excellent service, and maintaining the cleanliness and condition of the Front of House. You will be accountable for achieving the store's sales and profit by...

  • Front of House Team Member

    2 weeks ago

    Glasgow, Glasgow City, United Kingdom Bannatyne Health Club Full time

    Front of House Assistant RoleAre you passionate about delivering exceptional customer service and creating a warm and welcoming environment for our guests? Bannatyne Health Club is seeking a Front of House Assistant to join our team.We are looking for someone with strong interpersonal and communication skills, a customer-focused attitude, and a genuine...

  • Front of House Team Member

    4 weeks ago

    Glasgow, Glasgow City, United Kingdom Whitbread Full time

    Front of House Team Member OpportunityWe are seeking a friendly and enthusiastic Front of House Team Member to join our team at BAR+BLOCK Glasgow. As a Front of House Team Member, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service.About the RoleThis is a permanent position, working 15...

  • Front of House Team Member

    4 weeks ago

    Glasgow, Glasgow City, United Kingdom Whitbread Full time

    Front of House Team Member OpportunityWe are seeking a friendly and enthusiastic Front of House Team Member to join our team at BAR+BLOCK Glasgow. As a Front of House Team Member, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service.About the RoleThis is a permanent position, working 15...

  • Front of House Team Member

    1 month ago

    Glasgow, Glasgow City, United Kingdom nando's Full time

    Be Part of the Nando's FamilyWe're looking for Front of House Team Members to join our dynamic team at Nando's. As a Front of House Team Member, you'll be the face of our restaurant, providing exceptional customer service and ensuring our guests have an unforgettable dining experience.What We OfferA free meal on every shift you workA great discount...