Front of House Manager

4 weeks ago


Glasgow, Glasgow City, United Kingdom Dakota Glasgow Full time

Job Title: Front of House Manager

Job Summary:

We are seeking a highly skilled and experienced Front of House Manager to join our team at Dakota Glasgow. As a key member of our hotel's management team, you will be responsible for leading our Reception team and ensuring that our guests receive exceptional service.

Key Responsibilities:

  • Lead and manage the Reception team to deliver exceptional guest service
  • Develop and implement strategies to improve guest satisfaction and loyalty
  • Monitor and control front of house operations, including reception, concierge, and guest services
  • Collaborate with other departments to ensure seamless guest experience
  • Recruit, train, and develop team members to achieve high performance standards

Requirements:

  • At least 2 years experience in a front of house management role in a 4* or 5* hotel
  • Strong leadership and communication skills
  • Ability to work flexibly, including weekends and evenings
  • Knowledge of hotel operations and procedures
  • Ability to analyze data and make informed decisions

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for career development and progression
  • Collaborative and dynamic work environment
  • Discounts on hotel stays and dining

About Dakota Glasgow:

Dakota Glasgow is a luxury hotel located in the heart of the city. We offer a unique and personalized experience to our guests, with a focus on exceptional service and attention to detail. Our team is passionate about delivering outstanding guest experiences and we are committed to providing a supportive and inclusive work environment.



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