Front of House Manager
4 weeks ago
Job Title: Front of House Manager
Job Summary:
We are seeking a highly skilled and experienced Front of House Manager to join our team at Dakota Glasgow. As a key member of our hotel's management team, you will be responsible for leading our Reception team and ensuring that our guests receive exceptional service.
Key Responsibilities:
- Lead and manage the Reception team to deliver exceptional guest service
- Develop and implement strategies to improve guest satisfaction and loyalty
- Monitor and control front of house operations, including reception, concierge, and guest services
- Collaborate with other departments to ensure seamless guest experience
- Recruit, train, and develop team members to achieve high performance standards
Requirements:
- At least 2 years experience in a front of house management role in a 4* or 5* hotel
- Strong leadership and communication skills
- Ability to work flexibly, including weekends and evenings
- Knowledge of hotel operations and procedures
- Ability to analyze data and make informed decisions
What We Offer:
- Competitive salary and benefits package
- Opportunities for career development and progression
- Collaborative and dynamic work environment
- Discounts on hotel stays and dining
About Dakota Glasgow:
Dakota Glasgow is a luxury hotel located in the heart of the city. We offer a unique and personalized experience to our guests, with a focus on exceptional service and attention to detail. Our team is passionate about delivering outstanding guest experiences and we are committed to providing a supportive and inclusive work environment.
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