Senior Voice and Communication Specialist

1 month ago


London, Greater London, United Kingdom Harris Global Full time

Harris Global is seeking a Senior Voice and Communication Specialist to join our client on a permanent basis. The ideal candidate will possess extensive experience in large-scale telecommunications environments, working with Cloud Telephony and Contact Centre solutions.

This is a permanent opportunity with 3 days per week onsite in our client\'s London based office. The successful candidate will have a strong understanding of Telephony and Video protocols, including voice and video signalling, audio codecs, SIP, PRI/BRI, multicast.

Key Responsibilities:

  • Design and implement Voice and Video platforms
  • Provide expert experience with Zoom phone and video provisioning and UCaaS solutions
  • Experience with NICE CXOne Contact Centre
  • Experience with Cisco UCS hardware and VMware (preferred)
  • Experience with Cisco Expressway, UCM, UCCX, and UC (preferred)
  • Experience with Certificates, SSO, Ping, Proofpoint (preferred)
  • Experience in Trade Desk Turret and voice recording systems (preferred)
  • Knowledge of, and experience with, Panorama Firewall technologies, methodologies, and troubleshooting (preferred)
  • Familiarity with network design (Servers, Firewalls, Protocols, Topologies), TCP/IP protocol suite, ARP, routing, VRF, switching, spanning-tree, network security, QoS, DHCP, DNS, etc., including knowledge of routing protocols such as BGP, EIGRP, OSPF, IGRP, RIP, and Multicast


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